Network Operations Engineer

NOC Shift Lead

Hyderabad

5 Days Onsite Rotational shift

Role Overview

:The NOC Shift Lead is responsible for leading a team and providing high-quality operational support for Continent 8s global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Shift Lead will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives

.Responsibilitie

sOperational Suppor

• tLead daily operational support and maintenance of Continent 8 infrastructure
• .Monitor system availability and performance to minimize downtime and optimize customer services
• .Support customer requirements to maintain a 99.9% continuous service level

.Incident & Problem Managemen

• tTroubleshoot network-related issues and perform root cause analysis
• .Respond promptly to incidents and manage escalations effectively

.Collaboration & Documentatio

• nWork closely with Level 3 technical teams across DC Hosting, Cloud, and Network services
• .Participate in technology projects across data center, network, and cloud domains
• .Create and maintain operational and support documentation

.
Qualifications & Experien

• ce6+ years of experience in network operations and support environment
• s.Bachelors degree in Computer Science, Engineering, or equivalen
• t.Strong customer service orientation and communication skill
• s.Experience with IP service management (change and incident management
• ).Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suit
• e.Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds
• ).ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirabl
• e.Experience monitoring large international networks in a global business environment is advantageou

s.
Key Competenc

• iesTechnical Troubleshooting & Problem Resolut
• ionCustomer Service Orientat
• ionAttention to Detail & Documentat
• ionCollaboration & Teamw
• orkAbility to Work Under Press
• ureContinuous Learning & Adaptabil