Network Engineer
Talento HR
4 - 6 years
Alappuzha
Posted: 07/05/2026
Job Description
Hiring: Network Support Engineer (L2) NOC Operations
Work location : Technopark ,Trivandrum
Were hiring for our client for a skilled L2 Network Support Engineer with 24 years of experience
Role Overview:
Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages.
Key Responsibilities:
Resolve complex network/infrastructure issues within SLA
Perform deep troubleshooting (TCP/IP, DNS, routing, connectivity)
Lead incident handling, escalation, and stakeholder communication
Support major incident response and service restoration
Contribute to RCA, runbooks, and continuous improvement
Skills Required:
Strong networking fundamentals & troubleshooting experience
Familiarity with monitoring and ticketing tools (Zenduty, Dynamics 365, Zoho Desk)
Ability to analyze logs, metrics & alerts
Good communication & documentation skills
Preferred Certifications: CCNA / Network+ / ITIL (Linux/Cloud is a plus)
Work Environment: 247 NOC (rotational shifts)
Interested candidates, feel free to reach out or share your profile!
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