Network Administrator

Role: Network Administrator

Location: Hyderabad

Exp: 5-10 yrs

Mode of interview : Virtual

Must have:

1.ServiceNow ITSM & Incident Lifecycle Management

Hands-on experience with ServiceNow ITSM modules for logging, tracking, categorizing, prioritizing, and resolving incidents and service requests in SLA-driven environments.

2.Network Operations & Infrastructure Support

Strong experience supporting enterprise LAN, WAN, and WLAN environments, working closely with network administrators to resolve connectivity and performance issues.

3.Monitoring Tools & Alert Handling

Experience using network and infrastructure monitoring tools such as SolarWinds, Nagios, PRTG, Wireshark, or similar tools for alert triage, impact analysis, and escalation.

4.Change, Problem & SLA Management

Knowledge of ITIL processes including Incident, Change, and Problem Management, ensuring documentation, approvals, and SLA compliance.

5.Communication & Stakeholder Coordination

Strong verbal and written communication skills to coordinate with network teams, vendors, and business stakeholders during incidents and outages.

Good to have:

1.ITIL Certification

ITIL Foundation certification or working knowledge of ITIL best practices.

2.BFSI / Enterprise Infrastructure Exposure

Experience supporting production network environments in BFSI or other regulated enterprise settings.