Network Administrator

Primary Responsibilities

Analyze and document an unfamiliar client / server network environment while

assessing the quickest path to resolution for a particular incident affecting the

network.

Review of incident post-mortem and providing RFOs both internally and externally

as necessary to inform them of resolution

Perform rapid analysis of networking incidents and consistently demonstrate the

ability to determine the cause

Ability to handle diverse infrastructure/network environments in a wide cross

section of business clients

Develop client standards based on Thrive best practices and document as well as

evaluate needs across client base

Troubleshoot and research infrastructure/network level issues and network level

issues independently

Vast technical understanding and ability to understand escalation notes and quickly

determine and resolve complicated technical issues

Monitor the service desk service board for escalated service cases

Prioritize cases escalated from Network Engineers

Ensure that open service cases are escalated and addressed appropriately from

Network Engineers

Follow Thrives best practices for escalating cases from Network Engineers

Escalate when necessary senior most engineer for further review/troubleshooting

Work with internal teams to provide consulting to clients on

infrastructure/networking best practices

Provide escalated support, mentoring, and technical leadership to other engineers

in the department

While working in client environments, identify opportunities for improvement and

capture those opportunities in central information system

Identify reoccurring issues that are being dealt with in the support center and

develop a plan to resolve via problem management

Constant review of security best practices in relation to client environments to

uncover and proactively resolve any potential risks through change management

Work directly with Team Lead to implement designated standards across customer

base to improve service delivery

Resolution of incidents related to, but not limited to the following:

Infrastructure/Networking issues including but not limited to: SSLVPN, Site to Site

VPN, Access Rules

Design, deploy, and maintain client LANs, WANs, and wireless networks, including

routers, firewalls, and switches.

Secures network system by establishing and enforcing policies and defining and

monitoring access

Provide upgrade recommendations on new and existing equipment, hardware, and

software upgrades

Monitor network performance and troubleshoot problem areas as needed.

Monitor and test network performance and provide network performance statistics

and reports.

Updating network equipment to the latest firmware release

Basic Qualifications

Bachelors Degree, Technical Degree or equivalent work experience

Excellent problem solver; able to prioritize and coordinate between tasks

6+ years network support experience

Self-motivated, has ability to work independently and in a team environment

Experience designing network architectures inclusive of LAN/WAN networking

Experience troubleshooting network configuration and hardware issues

Knowledge and experience with infrastructure/network technologies

Excellent written and oral communication skills

Ability to articulate technical information and convey to non-technical people

Excellent customer service skills

Ability to follow previously documented process while notifying management of

variables that have not been clarified

Is available to work after hours when necessary or for on call rotation if applicable

Must be able to work effectively in a team environment as well as alone

Preferred Qualifications

CompTIA Net +

CCNA

NSE 4

NSE 7