Role: MS Dynamics 365 Administrator

Experience: 6-8 years

Relevant Experience: 3+ Years in Dynamics Admin role

Location: Mumbai

Essential Job Functions:

Serve as the primary point of contact for Dynamics 365 end user support,resolving issues quickly and ensuring a smooth user experience
Troubleshoot CRM configuration, workflows, plugins, business rules, and data issues, identifying root causes and implementing fixes
Maintain and update Dynamics 365 configurations, including entities, fields, forms, views, dashboards, security roles, and business process flows
Work within a complex Dynamics environment with custom logic, integrations, and Power Platform components, ensuring stability and consistency across teams
Perform data maintenance and bulk operations using tools such as Data Import Wizard, Excel templates, or Power Automate to support accuracy and data integrity
Support testing, documentation, and change management for enhancements, releases, and system updates
Collaborate with cross functional teams to gather requirements, recommend solutions, and ensure CRM functionality aligns with business needs

Qualifications

Technical Skills

Proven experience administering Microsoft Dynamics 365 in complex or large-scale environments
Strong troubleshooting skills across CRM configuration, workflows, plugins, integrations and related processes
Handon experience with data import/export tools and data maintenance best practices
Familiarity with Power Platform components (Power Automate, Power Apps, Dataverse)
Familiarity with Zapier Zap automated workflow is a nice to have
Ability to work effectively with distributed teams and manage cross functional communication
Some familiarity with JavaScript, C#, or plugin development concepts is a plus (useful

for understanding customizations but not a core requirement for the role

MS Dynamics 365 Administrator