MIS Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Data Management and Reporting Maintain and manage comprehensive databases related to facilities management operations including maintenance schedules, work orders, asset registers, vendor performance, and service delivery metrics. Generate daily, weekly, and monthly MIS reports for internal teams and client stakeholders. Ensure data accuracy, completeness, and timeliness across all reporting systems.

Dashboard Development and Maintenance Design, develop, and maintain interactive dashboards and scorecards that provide real-time visibility into key performance indicators (KPIs). Create visual representations of operational data using charts, graphs, and trend analysis. Customize dashboards based on client requirements and management needs.

Performance Analytics Analyze facilities management performance data including work order completion rates, response times, preventive maintenance compliance, equipment uptime, and cost efficiency metrics. Identify trends, patterns, and anomalies that require management attention. Provide data-driven insights that support operational improvements and strategic planning.

CMMS/CAFM System Support Operate and maintain Computerized Maintenance Management Systems (CMMS) or Computer-Aided Facility Management (CAFM) platforms. Extract data, generate reports, and ensure system integrity. Support user training and troubleshooting for facilities management software applications.

Client Reporting Prepare comprehensive client-facing reports and presentations that demonstrate service delivery performance, SLA compliance, cost savings, and value delivered. Customize reporting formats to meet specific client requirements and contractual obligations. Support monthly business reviews and governance meetings with data insights.

Budget and Cost Tracking Monitor and report on facilities management budgets, expenses, and cost variances. Track vendor invoices, purchase orders, and payment cycles. Generate financial reports that support budget planning and cost optimization initiatives.

Data Quality Assurance Implement data validation processes to ensure accuracy and consistency across all information systems. Conduct regular audits of data entries and correct discrepancies. Establish data governance standards and best practices for the facilities management team.

Process Documentation Create and maintain standard operating procedures (SOPs) for data collection, report generation, and MIS processes. Document reporting templates, formulas, and methodologies to ensure consistency and knowledge transfer.

Ad-hoc Analysis and Special Projects Respond to management requests for custom reports and data analysis. Support project teams with data collection and reporting for initiatives such as sustainability programs, space optimization, or technology implementations. Contribute to continuous improvement initiatives through data-driven recommendations.

System Integration Support Coordinate with IT teams to ensure seamless data flow between various systems including CMMS, ERP, billing platforms, and client portals. Support system upgrades, migrations, and integration projects.

Qualifications

Required:

Bachelor's degree in Computer Science, Information Technology, Business Administration, Statistics, or related field

2-4 years of experience in MIS, data analysis, or reporting roles, preferably in facilities management, real estate, or service industries

Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP, macros, and complex formulas

Strong knowledge of Microsoft PowerPoint for creating professional presentations

Experience with data visualization and dashboard tools (Power BI, Tableau, or similar)

Working knowledge of CMMS or CAFM systems (such as IBM Maximo, SAP, Archibus, or similar platforms)

Strong analytical and problem-solving skills with attention to detail

Excellent understanding of KPIs and performance metrics in facility management operations

Preferred:

Experience with SQL for database queries and data extraction

Knowledge of facility management operations including maintenance, housekeeping, and technical services

Familiarity with ERP systems and integration processes

Experience in client-facing reporting and presentation

Understanding of service level agreements (SLAs) and compliance tracking

Background in process improvement methodologies (Lean, Six Sigma)

Certification in data analytics or business intelligence tools

Technical Skills

Microsoft Office Suite: Advanced Excel, PowerPoint, Word, Access

Data Visualization: Power BI, Tableau, or equivalent platforms

Database Management: MS Access, SQL Server, or similar databases

CMMS/CAFM Systems: Experience with industry-standard platforms

Reporting Tools: Crystal Reports, SSRS, or similar

Collaboration Platforms: SharePoint, Microsoft Teams

Basic Programming: VBA, Python, or R (preferred but not required)

Core Competencies

Strong analytical thinking with ability to interpret complex data sets

Excellent attention to detail and commitment to data accuracy

Effective communication skills with ability to present data insights to non-technical audiences

Proactive approach to identifying improvement opportunities through data analysis

Time management skills with ability to handle multiple reporting deadlines

Team collaboration and stakeholder engagement capabilities

Problem-solving mindset with focus on practical solutions

Adaptability to changing priorities and client requirements

Process-oriented with commitment to standardization and efficiency

Work Environment

This position operates primarily in an office environment with standard business hours. The role requires regular computer use and may involve occasional site visits to facility management locations. Some flexibility in working hours may be required during month-end or client reporting cycles.

Location:

Scheduled Weekly Hours:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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