Microsoft Teams Voice Engineer

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST GLOBAL TECHNOLOGY LEADERS.

We are seeking an experienced Microsoft Teams Voice Engineer to join a large-scale enterprise voice transformation program. The ideal candidate will have strong hands-on expertise in Microsoft Teams Phone, Direct Routing, Operator Connect, Calling Plans, and enterprise telephony migrations. This role involves designing, implementing, and supporting Microsoft Teams Voice solutions while working closely with infrastructure, telecom, network, and support teams to deliver reliable and scalable communication services across the organization.

Required Experience

• 510 years of IT experience
• Strong hands-on experience with Microsoft Teams Phone / Teams Voice
• Experience with Direct Routing, Operator Connect, and Microsoft Calling Plans
• Expertise in Dial Plans, Voice Routing Policies, Calling Policies, Auto Attendants, and Call Queues
• Experience with Session Border Controllers (AudioCodes, Ribbon, Oracle, Cisco, etc.)
• Strong knowledge of SIP, RTP/SRTP, TLS, DNS, NAT, Firewalls, QoS, and Voice Troubleshooting
• Experience with Teams Admin Center and PowerShell
• Experience with Number Porting, DID Management, and Telecom Carrier Coordination
• Experience supporting enterprise voice migrations from Cisco CUCM, Avaya, Skype for Business, or similar platforms

Responsibilities

• Design and implement Microsoft Teams Phone solutions
• Configure Enterprise Voice, Voicemail, Dial Plans, and Voice Routing
• Support Operator Connect, Calling Plans, and Direct Routing deployments
• Execute migration and cutover activities from legacy telephony platforms
• Troubleshoot call quality, routing, and voice service issues
• Coordinate with telecom providers, infrastructure, network, and support teams
• Create technical documentation, migration runbooks, and support guides

Preferred Skills

• Microsoft Teams Voice deployment experience in large enterprise environments
• Microsoft certifications such as MS-700 or Teams Administrator
• Knowledge of Microsoft 365, Exchange Online, Entra ID, and Intune
• Experience with global voice deployments

Our client is a Fortune-ranked global technology leader, renowned for innovation and engineering excellence. They foster a culture of collaboration, technical depth, and continuous learning, empowering engineers to build next-generation solutions that impact millions of users worldwide. The organization values integrity, diversity, and curiosity, creating an environment where technology professionals can thrive and innovate freely.