Microsoft Dynamics Techno Functional consultant

Title : Microsoft Dynamics D365 CRM Techno Functional consultant

Location : Greater Noida

Experience : 5-8 years relevant experience.

Key skills : Microsoft Dynamics D365 CRM, Techno functional , Plug-ins, power platform.

We at Coforge are hiring CRM Techno-Functional Associate plays a pivotal role in aligning business needs with CRM technology, ensuring effective delivery, stability, and continuous improvement of CRM solutions (preferably Microsoft Dynamics 365).

This role bridges functional understanding and technical execution to drive customer-centric operations.

Core Responsibilities

Translate business requirements into scalable CRM configurations and enhancements

Configure and support CRM components (entities, workflows, dashboards, automation)

Enable seamless integration with external systems (ERP, SAP, Billing)

Manage data migration, validation, and ensure data integrity

Provide production support, troubleshoot issues, and drive system reliability

Collaborate with stakeholders, contribute to user training, and maintain documentation

Key Capabilities

Strong CRM techno-functional expertise with knowledge of Dynamics 365

Understanding of plug-ins, workflows, APIs, and Power Platform

Business process alignment across Sales, Service, and Marketing domains

Analytical mindset with effective communication and stakeholder management

Technical Skills:

Programming: C# / Java

API Integration: REST / SOAP

Database: SQL (queries, joins)

CRM/Apps: Dynamics 365 / configuration

Automation: Workflows / Power Automate

Debugging: Error handling / logs analysis

Version Control: Git / DevOps

Data Handling: Data migration / mapping

Cloud Basics: Azure fundamentals

Soft Skills: Communication / problem-solving