Microsoft Access Database Support & Microsoft Administrator

Position Summary

We are seeking a versatile and proactive IT Support & Microsoft Administrator to provide ongoing support for our Microsoft Access database environment while serving as a key resource for Microsoft platform administration and end-user technical support.

This role is responsible for maintaining critical payroll-related database operations, supporting Microsoft technologies across the organization, troubleshooting technical issues, and ensuring reliable day-to-day system performance. The ideal candidate will possess strong Microsoft Access expertise along with hands-on experience administering Microsoft 365 environments and supporting users in a fast-paced operational setting.

Key Responsibilities

Microsoft Access Database Support

• Provide ongoing support, maintenance, and troubleshooting for the Microsoft Access database environment.
• Resolve database-related issues promptly during high-priority processing windows.
• Assist with data validation, reporting, troubleshooting, and performance optimization within Microsoft Access.
• Support database enhancements including forms, queries, reports, and integrations.
• Coordinate with business stakeholders to ensure operational alignment and support coverage expectations.
• Maintain documentation for processes, issue resolutions, and support procedures.

Microsoft Administration & General IT Support

• Administer and support Microsoft 365 and related Microsoft technologies.
• Manage and support:
• Microsoft Outlook
• Microsoft Teams
• SharePoint
• OneDrive
• Azure Active Directory / Entra ID
• User accounts, permissions, and licensing
• Perform onboarding and offboarding activities including account provisioning and access management.
• Troubleshoot Microsoft application, authentication, connectivity, and end-user support issues.
• Support workstation setup, software installations, printer configuration, and basic hardware troubleshooting.
• Assist with security administration including password resets, MFA support, and compliance-related tasks.
• Maintain IT system documentation and knowledge base articles.
• Coordinate with internal IT teams and external vendors when required.

Required Qualifications

• 5+ years of experience supporting Microsoft Access databases and Microsoft environments.
• Strong hands-on experience with Microsoft Access, including:
• Queries
• Forms
• Reports
• Troubleshooting
• Experience administering Microsoft 365 environments.
• Familiarity with Azure AD / Entra ID administration and user management.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to prioritize effectively during critical operational support windows.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively across business and IT teams.

Preferred Qualifications

• Experience supporting payroll systems or financial processing environments.
• Knowledge of:
• VBA (Visual Basic for Applications)
• SQL
• Database scripting
• Experience with SharePoint administration and Microsoft Teams support.
• Understanding of Microsoft security and compliance best practices.
• Experience working in fast-paced operational support environments.

Preferred Skills

• Microsoft Access Administration
• Microsoft 365 Administration
• Azure AD / Entra ID
• SharePoint & Teams Support
• User Provisioning & Access Management
• MFA & Security Administration
• Desktop / End-User Support
• SQL & VBA Knowledge
• Payroll or Business-Critical Systems Support