Manager, Vendor Chargebacks

Genpact

5 - 10 years

Mangalore

Posted: 22/05/2026

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Job Description

Sr. Specialist - Process Analytics - Supply Chain - Procurement

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Manager Vendor Chargebacks In this role as the Manager Vendor Chargeback Operations you will play a crucial role in overseeing and optimizing the Vendor Charge back execution processes Manager is responsible for end-to-end to end management of retailer/vendor chargebacks and deductions from identification and validation to dispute settlement and root c cause remediation. The analyst partners with Finance Customer Operations Supply Chain and DC Operations to reduce revenue leakage accelerate recovery and strengthen retailer compliance using SAP and Manhattan (WM/TLM) data. Also we are looking for experience in a detail-oriented Overages Shortages and Damages (OS&D). This role is a unique hybrid sitting at the intersection of supply chain operations and accounts payable. You will be responsible for ensuring data integrity streamlining invoicing processes and providing the analytical backbone for our vendor management and logistics operations. In this role you will investigate discrepancies between billed and received amounts and work closely with internal business units and key vendor partners to resolve distribution center receiving and invoice variances. You will collaborate with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data identify root causes and recommend effective solutions. Additionally you will provide payment recommendations document and summarize findings and communicate updates and resolutions through clear summary reports and correspondence. Chargebacks typically arise from compliance issues (e.g. labeling routing) missed delivery windows shortages/overages etc. Responsibilities: - Vendor Chargeback Execution: - The Vendor Chargeback Execution Conduct vendor performance reviews. - Chargeback Intake & Validation: Monitor incoming deductions/chargebacks from retailer portals remittances. - Validate claims against PO/Invoice BOL/Proof of Delivery leveraging SAP records and Manhattan WM shipment history. - Dispute & Resolution Management: Provide updates and resolutions through summary reports and correspondence. - Root Cause & Compliance Improvement: Investigates problems finds root causes and develop solutions. - Partners with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data. - OS&D Analysis: - Data Extraction & Analysis: Use SAP ECC to extract large datasets related to procurement logistics and vendor performance. - Transform this data into meaningful reports. - Inventory & Order Oversight: Leverage Manhattan ERP to monitor inventory flow warehouse performance and order accuracy. - Financial Integrity: Support the Accounts Payable (AP) process by performing invoice reconciliations and investigating discrepancies between purchase orders receipts and billing. - Process Improvement: Identify bottlenecks in the supply chain or invoicing lifecycle and propose data-driven solutions. - Dashboarding: Maintain and update operational dashboards to track Key Performance Indicators (KP Is) such as carrier check in/out time and invoice accuracy. - Collaborate with B Js internal business units and key vendor partners to investigate dc receiving/invoice variances identify root cause and recommend solutions - Partner with Merchants Finance Logistics and DC/Club Operations to gather and interpret relevant data

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM)

Required Skills

Agile Methodology, Agile Methodology, Ariba, Category Management, Client Relations, Collaboration Tools, Design Thinking, Enterprise Resource Planning (ERP), eSourcing, Executive Presence, Help Desk Operations, Inclusion, Inventory Management, Microsoft Power Apps, Microsoft Power Automate, People Leadership, Personal Effectiveness, Procurement Analytics, Procurement Operations, Procurement Systems, Project Portfolio Management (PPM), Purchase Order Request, Risk Management, Sourcing Management, Sourcing Strategies {+ 5 more}

Language

English

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - Supply Chain - Procurement

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Company

Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.

Manager, Vendor Chargebacks

Genpact

Job Description

About Company

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