Manager

PwC India is hiring for its Shared Services & Outsourcing Advisory practice within One Consulting across various locations in India (Gurgaon, Bangalore, Mumbai). We are looking for experienced professionals having rich experience in GCC (global capability center) advisory, Shared services optimization & Operational excellence programs / projects. As part of this high-performing team, you will get an opportunity to work with a variety of Engagements in with local and global teams across industry verticals. You will be either leading or will be a part of large programs and driving business impact .

Responsibilities

• Shared Services Outsourcing Advisory Specific
• Worked across multiple corporate functions (Finance, HR, Procurement, IT, Legal etc.), supporting business transformation and shared services expansion.
• - Experience with shared services set up & transition projects including location assessments, workforce planning, and migration execution
• - Hands-on experience in operating model design & implementation, ensuring smooth knowledge transfer, process optimization, and governance setup
• - Ability to create Process Documentation (Maps / RACI / SLAs ) , Perform Time and motion studies / Manpower assessments
• - Experience in financial modelling, cost-benefit analysis, and FTE sizing for GCC/GBS feasibility studies.
• - Worked with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations
• - Worked with senior stakeholders to design KPIs, SLAs, and governance mechanisms for GBS service management
• - Managed service delivery transformation projects, including outsourcing vendor selection and contract management.
• - Experience with at least 1 GBS/GCC execution program (More the better)
• - Strong foundation in core consulting skills such as problem- solving , strategic thinking, and strong proficiency in power point, excel and Visio skills
• - Experience with project management methodologies and tools

Soft Skills Required:

• Excellent problem solving skills and ability to work independently or as a part of the team.
• Strong oral and written communication skills, with ability to interact effectively with both technical and non-technical stakeholders
• Proven experience of client facing work with client handling capabilities including senior stakeholders

Additional requirements for a Manager:

• - Lead a team
• - Lead project workstreams
• - Support with Business development
• - Coach and guide the project team
• - Manage timelines and resources on projects
• - Manage Project Economics