Manager - Projects and Transformation

Welcome to Ingenico

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward

The impact you'll have

You will play a critical role in strengthening operational excellence across India and South East Asia. As a trusted connector between regions, functions and Ingenicos key merchants, you will bring clarity, structure and momentum to how we operate. Your work will directly improve service performance, governance and transparency while accelerating digital transformation and automation

What you will do

• Own and track operational KPIs, SLAs and monthly performance packs across the region
• Act as the Single Point of Contact for key merchants, managing reporting, escalations and service governance
• Coordinate crossfunctional dependencies across Operations, Finance, Supply Chain, Repairs, Technical Support and Shared Services
• Support workflow modernisation and digital transformation initiatives, including automation, dashboarding and roadmap execution
• Prepare business cases, management review materials and governance decks to support decision making
• Oversee workflow governance, SOP adherence and escalation controls to ensure operational consistency
• Maintain daily operational reporting, Power BI dashboards and service performance metrics
• Drive continuous improvement in process efficiency, merchant communication and service visibility
• Lead PMO activities including project tracking, governance reviews and operational cadence

What helps you succeed

• Solid experience in PMO, operations governance or process management roles
• Strong experience, 3- 6 years' business analytics or operations strategy
• Advanced Power BI, data modelling, analytics and dashboarding capabilities
• Proven experience mapping and redesigning processes, with Lean or Six Sigma exposure an advantage
• Clear, structured communication skills with confidence presenting to senior stakeholders
• Strong ability to drive cross functional alignment and manage multiple timelines in parallel
• Experience in operations heavy, payments, fintech or device based environments is a plus
• Degree in Engineering, Business Analytics, Operations Management, Project Management or a related field
• Certifications in Power BI, project management or Lean/Six Sigma are desirable

If you are motivated by impact, thrive in complex operational environments and want to help shape the future of commerce at scale, we would love to hear from you.

Our Commitment to inclusion and belonging

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn