Job Title: ORM Lead (a.k.a. Internet Firefighter )

Experience: 4 - 6 years

CTC: Up to 12 LPA

About the Role:

If bad reviews give you sleepless nights and you secretly enjoy turning angry

customers into brand fans this role is for you. Were looking for someone who can

handle internet chaos with calm, wit, and speed.

What Youll Do:

Track, manage, and respond to reviews across platforms (yes, even the 1 star

didnt like the delivery guys vibe ones)

Turn negative feedback into positive brand moments

Work closely with CS, marketing, and ops to actually fix issues (not just reply

sorry for the inconvenience)

Build and scale ORM processes

Keep a sharp eye on brand sentiment across channels

What Were Looking For (Non-Negotiable ):

46 years of ORM experience in a D2C brand (mandatory)

Excellent written communication (you know when to be empathetic vs witty)

Strong crisis-handling ability trolls dont scare you

Data-driven mindset with strong ownership

Ability to thrive in a fast-paced environment

Why Join Us:

Youll solve real problems, not just reply to them

High ownership, high impact role

Fast-moving team, zero boring scripts

Apply at recruitment@flomattress.com

Manager - ORM