Manager - ORM & Community Management

About the Role

Media.net is looking to hire an Online Community Manager to help build, manage, and scale the online presence of our app studios portfolio across Android and iOS.

This role will focus on:

• Online reputation management
• Community engagement and activation
• User communication and feedback loops
• Social and app-store presence
• Building stronger relationships between our products and users

The ideal candidate understands internet culture, user psychology, app ecosystems, and how to create highly engaged digital communities around consumer products.

Key Responsibilities

Community Management & User Engagement

Manage and grow communities across app stores, social platforms, Discord, Reddit, Telegram, X, Facebook groups, and other relevant channels

Respond to user reviews, comments, complaints, and feedback in a timely and professional manner

Create engagement strategies that improve user sentiment, retention, and advocacy

Build community activation initiatives such as challenges, rewards, polls, referral programs, AMAs, and feedback campaigns

Develop a strong tone of voice and communication framework for each app/product

Online Reputation Management

Monitor brand sentiment across app stores, social media, forums, YouTube, Reddit, and review platforms

Proactively identify and escalate reputation risks, bugs, policy concerns, or negative trends

Coordinate with product, support, and marketing teams to resolve user pain points

Improve app ratings and review quality through structured review management strategies

Create reporting dashboards for sentiment and reputation tracking

Content & Presence Management

Support management of social media and community-facing communication

Create and publish community updates, announcements, FAQs, release notes, and engagement content

Help maintain a consistent online presence and brand identity across channels

Work with creative and PMM teams on campaigns, launches, and feature announcements

User Insights & Feedback Loops

Gather qualitative user feedback and synthesize actionable insights

Identify recurring feature requests, complaints, and engagement opportunities

Partner with Product and PMM teams to improve onboarding, engagement, and retention based on community feedback

Monitor competitor communities and emerging trends in consumer apps

Key Requirements

1. 4-6 years of experience in community management, social media management, reputation management, or consumer app engagement
2. Strong understanding of mobile apps, internet culture, and online communities
3. Excellent written communication skills with strong attention to tone and detail
4. Experience handling public-facing communication and crisis/reputation management
5. Familiarity with platforms such as Reddit, Discord, Telegram, X, Instagram, Facebook, TikTok, Google Play, and App Store reviews
6. Analytical mindset with ability to identify trends and synthesize user feedback
7. Comfortable working cross-functionally with product, marketing, design, and support teams
8. Experience in consumer tech, gaming, creator economy, or mobile apps preferred

Preferred Skills

Experience managing communities for high-scale consumer apps

Understanding of app store ecosystems and review management best practices

Experience with community tooling, moderation systems, and social listening platforms

Familiarity with growth, retention, and engagement metrics

Basic understanding of influencer/community-led growth strategies

Ideal Profile

Highly online and deeply familiar with digital communities

Strong communicator with empathy and judgment

Proactive, organized, and execution-oriented

Comfortable managing fast-moving consumer-facing situations

Passionate about building strong relationships between products and users

If the above mentioned role sounds interesting to you. Let's chat at Kanika.a@media.net