Manager - MICE Operations

We're Hiring: Manager MICE Operations | Benchmark Holidays

Indiranagar, Bengaluru

CTC: Up to 12 LPA

Full-time | On-site

Benchmark Incentive & Leisure Travels is looking for a Manager MICE Operations to lead the end-to-end execution of our MICE projects from post-sale handover to final client sign-off.

What we need:

710 years of experience, specifically in MICE Operations/ this is non-negotiable, we can only consider candidates with hands-on industry experience

At least 2-3 years in a team leadership/managerial capacity

Proven experience independently handling both domestic and international MICE projects

Strong grip on global vendor negotiation, hotel contracting, visa logistics, and group air ticketing

Comfortable with on-site crisis management and senior client-facing interactions

Willingness to travel extensively, including internationally, often on short notice

A quick note on budget: We've shared the CTC upfront (up to 12 LPA) so everyone's time is well spent. If your expectations are above this range, we'd genuinely encourage you to skip applying so we can move faster for candidates it works for.

Ideal background: Bachelor's/Master's in Tourism & Hospitality, Event Management, Business Administration, or related field but real MICE ops experience matters more than the degree.

Key Responsibilities:

End-to-End Project Management

• Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting
• Develop detailed critical path timelines, operational checklists, and project plans for each MICE group
• Manage project budgets meticulously, ensuring cost control and profitability targets are met

Team Leadership & Development

• Lead, mentor, and manage a team of MICE operations executives, delegating tasks and overseeing their performance
• Foster a culture of excellence, proactivity, and teamwork within the operations department

Supplier & Partner Coordination

• Source, negotiate with, and manage a global network of partners and suppliers, including hotels, airlines, Destination Management Companies (DMCs), restaurants, and activity suppliers
• Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations
• Draft and manage contracts with all partners, ensuring favourable terms and conditions
• Continuously evaluate vendor performance to maintain high standards of quality

Logistics & Operational Execution

• Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation
• Coordinate with clients and internal teams on all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events

On-Site Management & Client Servicing

• Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders
• Demonstrate exceptional problem-solving skills, handling on-ground issues or emergencies calmly and effectively

Financials & Reporting

• Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations
• Create and deliver clear, professional presentations for internal reviews and client updates

What you'll own:

Full ownership of MICE projects post-handover planning, execution, closure

Global supplier and DMC negotiations, contracts, and vendor performance

Leading and mentoring a team of MICE operations executives

Budgets, client presentations, and post-event financial reconciliation

On-ground crisis management for high-stakes corporate movements