Manager | DMS - Custom Development | Bengaluru | Supply Chain & Network Operations

Manager | DMS - Custom Development | Bengaluru | Supply Chain & Network Operations Job requisition ID : 107211 Location : Bengaluru Entity : Deloitte Touche Tohmatsu India LLP Manager | DMS - Custom Development | Bengaluru | Supply Chain & Network Operations The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P Your work profile We are seeking an experienced Transition Manager to lead large-scale Application Management Services (AMS) and Application Transition programs for enterprise clients. The role will be responsible for planning, governing, and executing end-to-end transitions while ensuring business continuity, operational readiness, stakeholder alignment, and seamless knowledge transfer. The ideal candidate will have strong experience in Transition Management Office (TMO) setup, wave-based application transitions, governance, stakeholder management, knowledge transition, and service stabilization across complex application landscapes. Key Responsibilities Define and execute transition strategies, operating models, and wave-based transition roadmaps. Establish application selection and prioritization criteria based on business criticality, dependencies, complexity, and operational risk. Develop integrated transition plans, milestones, dependencies, and readiness checkpoints. Drive transition governance through structured stage gates and sign-off mechanisms. Establish and manage the Transition Management Office (TMO). Lead governance forums including Steering Committees, operational reviews, and executive status meetings. Manage RAID (Risks, Assumptions, Issues, Dependencies) and escalation processes. Track transition KPIs, maturity metrics, and executive dashboards. Lead application onboarding and transition activities across multiple waves. Ensure completion of knowledge transfer, access provisioning, documentation readiness, and operational handover. Validate transition readiness through shadow, reverse-shadow, and hypercare phases. Drive service stabilization and transition exit criteria achievement. Build trusted relationships and drive alignment across cross-functional teams. Manage communication plans, executive reporting, and stakeholder engagement activities. Facilitate decision-making and issue resolution across multiple workstreams. Coordinate internal delivery teams, SMEs, architects, and support resources. Manage resource planning, capacity forecasting, and transition staffing requirements. Identify and mitigate key-person dependencies and resource risks. Drive knowledge retention and cross-skilling initiatives. Identify opportunities to improve transition velocity, operational efficiency, and service maturity. Drive standardization, automation, and best practices across transition activities. Support transition maturity assessments and roadmap development toward target operating models. Key skills required: 1014 years of IT services experience with5+ years managing application transitions or managed services transitions. Proven experience leading large-scale AMS, Application Support, or IT Outsourcing transitions. Strong understanding of transition lifecycle including KT, shadow/reverse-shadow, hypercare, and stabilization. Experience managing multi-application, multi-vendor, and geographically distributed teams. Strong governance, program management, and stakeholder management capabilities. Experience with service management frameworks such as ITIL. Strong communication and executive presentation skills. Experience in setting up and leading Transition Management Offices (TMO). Exposure to manufacturing, automotive, retail, consumer goods, or enterprise application landscapes. Experience with ServiceNow, Jira, Azure DevOps, or similar delivery and reporting tools. PMP, PRINCE2, ITIL, or equivalent certifications. Experience in digital transformation, AMS transformation, or global delivery models.