Manager, Customer Support Engineering

Were Hiring | Manager - Customer Support Engineering

Pune

Were hiring for a fast-growing global B2B SaaS company that works with some of the worlds leading enterprise customers.

Were looking for an experienced leader to manage and scale a high-performing Customer Success Engineering team focused on delivering exceptional customer experience, operational excellence, and AI-enabled support capabilities.

What were looking for:

• 810 years of experience in Technical Support / Customer Success
• Prior experience managing teams in a B2B SaaS or enterprise setup
• Strong understanding of SaaS architecture, APIs, Integrations, SSO/OAuth/SAML, cloud infrastructure, and analytics ecosystems
• Experience handling enterprise escalations and driving customer-first operations
• Exposure to AI-driven support models, automation, dashboards, and operational metrics is a strong plus

What makes this role exciting:

• Opportunity to lead global enterprise support operations
• Drive AI-first customer engineering initiatives
• Work cross-functionally with Product, Engineering, and Customer Success teams
• Build scalable processes, automation, and customer experience frameworks

If you enjoy solving complex customer problems, leading high-impact teams, and building scalable support operations in a modern SaaS environment, Id love to connect.