Management Information System Team Lead

About the Role

The Operation MIS Lead will drive data-led decision-making across freight forwarding operations by building a centralized, automated reporting ecosystem. This role will own Power BI dashboards, reporting governance, and analytics to deliver real-time business insights and improve operational and commercial performance.

Key Responsibilities

1. Dashboard & Reporting Ownership

• Design and manage scalable Power BI dashboards across operations
• Define and standardize KPIs for performance tracking
• Enable real-time / near real-time reporting by integrating multiple data sources
• Build intuitive dashboards for internal stakeholders and customers

2. Operational & Commercial Reporting

• Develop reports for shipment tracking, SLA, OTD, and exception management
• Create dashboards for cost, invoicing, AR/AP, and contract compliance
• Deliver governance and customer-specific reports

3. Data & MIS Governance

• Build centralized MIS framework ensuring single source of truth
• Automate reporting (daily/weekly/monthly MIS packs)
• Ensure data accuracy, validation, and consistency (>99%)
• Manage data from ERP, TMS, WMS, and finance systems

4. Analytics & Insights

• Identify trends, gaps, and performance issues through data analysis
• Conduct variance, cost, and margin analysis
• Drive root cause analysis and corrective action tracking
• Provide actionable insights to improve efficiency and profitability

5. Stakeholder Management

• Act as a bridge between Operations, Finance, Commercial, and Data teams
• Support leadership with dashboards, scorecards, and insights
• Drive adoption of data-driven decision-making

Required Skills

Domain Expertise

• Strong understanding of freight forwarding (Ocean, Air, Inland, Warehouse, 4PL)
• Knowledge of shipment lifecycle, SLAs, OTD, and logistics workflows

Technical & MIS Skills

• Expertise in Power BI, dashboarding, and data visualization
• Strong MIS/reporting framework design and automation capability
• Experience handling large datasets across multiple systems

Analytics & Business Acumen

• Strong data analysis, KPI design, and performance tracking skills
• Ability to connect operational data with financial impact
• Experience in cost optimization and revenue leakage analysis

Soft Skills

• Strong stakeholder management and communication
• Ability to simplify complex data into actionable insights

Qualifications & Experience

• Bachelors degree in Engineering, IT, Data Science, Statistics, or related field
• 812 years of experience in MIS, BI, or analytics roles
• Mandatory experience in logistics / freight forwarding domain
• 46+ years of hands-on Power BI and reporting experience
• Proven experience in building end-to-end reporting frameworks