Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job requires efficiently operating and maintaining computer systems, including executing backup routines, system error resolution, and software installations. It involves managing system communications, scheduling maintenance, and overseeing the computer environment's general welfare. The role includes monitoring resource usage, maintaining inventories, and mentoring junior team members, while continuously enhancing automation systems.

Job Description

Position: Specialist 2 - System Administration

Experience: 2.5 years to 4.5 years

Job Location: Chennai Tamil Nadu

Technical Skills: Jamf, Troubleshooting, Apple Business Manager.

Profile:

Knowledge on Azure AD and Hybrid environments
Experience with Apple Business Manager,
Profound knowledge in Apple hard- and software
Excellent knowledge in Jamf (Jamf 300 certificate or higher required)
Strong troubleshooting skills
Experience in creating automation scripts

Job:

Operation and further development of the Apple-based client platform with the help of Jamf
Definition of configurations and policies for macOS operation, considering the IT security policies
Enhance, automate, and optimize deployment and operational processes.
Coordinate and carry out error analyses and problem solving/troubleshooting
Supporting employees in troubleshooting macOS
Contact person, for questions and problems concerning macOS, especially for first time users
Provide support including incident response, reporting and advanced troubleshooting
Coordinate settings and processes with international teams throughout Europe and beyond
Participate in decisions regarding enterprise infrastructure, processes, and policies
Maintaining and updating documentation

Responsibilities:

Administering system infrastructure to ensure optimal availability, reliability, and performance
Implementing security protocols, managing access controls, and conducting vulnerability assessments to safeguard data integrity
Collaborating with cross-functional teams for system integration, ensuring effective communication between hardware and software
Conducting system audits and performance tuning, documenting changes to enhance operations
Providing technical support, addressing system issues, and escalating complex problems as necessary
Mentoring team members, fostering technology skills development within the team
Recommending improvements to automation systems, enhancing efficiency and effectiveness
Managing system communications, maintenance schedules, and the overall health of the computing environment
Reviewing system usage, optimizing resource allocation, and maintaining security and inventory controls
Operating and maintaining auxiliary equipment, ensuring seamless support for system operations
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

MAC Operations Engineer 2

Comcast

Job Description

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