Lead Technical Support Engineer

What we do?

At ClearTrail, work is more than just a job. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the worlds most challenging problems.

Location: - Indore/Noida

Roles and Responsibilities:

1. Identify Hardware and Software requirements related to Product Implementation.
2. Keep yourself updated with latest trends in Hardware and Software Infrastructure.
3. Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
4. Design network security as per the requirement of customer.
5. Design and deploy Hardware, Software and Application monitoring tools.
6. Use automation for deployments and system upgrades.
7. Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
8. Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
9. Assist with knowledge-sharing initiatives as well as product release training and documentation.
10. Participate in design reviews of HLDs and LLDs with Customers.

Requirements:

1. 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.
2. BE (IT/Computers), MCA