Lead - Site Reliability Engineer

Role Overview

We are looking for a Lead Site Reliability Engineer with 6-7 years of experience to drive reliability, observability, and incident management practices. The ideal candidate will have strong expertise in Grafana stack, production monitoring, and handling critical incidents in high-availability systems.

Key Responsibilities

• Act as the Incident Commander during production outages, ensuring timely resolution and stakeholder communication
• Lead incident response, triage, RCA (Root Cause Analysis), and postmortems
• Build and enhance observability systems using Grafana (Prometheus, Loki, Tempo)
• Define and manage SLIs, SLOs, and SLAs for critical services.
• Develop and maintain monitoring, alerting, and dashboards for proactive issue detection.
• Collaborate with Dev, Infra, and DB teams to improve system reliability and performance.
• Drive automation and runbook creation to reduce manual intervention
• Improve on-call processes and incident management workflows
• Ensure high availability, scalability, and fault tolerance of systems

Required Skills

• 56 years of experience in Site Reliability Engineering / Production Support
• Strong hands-on experience with Grafana stack (Prometheus, Loki, Tempo)
• Solid understanding of monitoring, alerting, and observability principles
• Experience in incident management and handling P1/P2 incidents
• Knowledge of cloud platforms (AWS)
• Experience with Linux systems and troubleshooting
• Familiarity with Kubernetes / containerized environments
• Strong scripting skills (Python / Bash)