Lead - Product Support

Job Title: Lead Product Support

Location: Hybrid (Hyderabad)

Role Overview:

We are looking for an experienced Workforce Management (WFM) Lead to support our capacity planning and reporting initiatives. The ideal candidate will have strong expertise in WFM concepts, capacity planning, and workforce optimization. This role requires hands-on experience in formula creation, dashboard/report development, and product support for internal tools.

Key Responsibilities:

• Develop and manage capacity planning models and formulas in the Capacity Planning tool, apply strong WFM concepts to solve business problems, and perform data analysis and planning activities using Excel, BI tool (self service BI), AI and other internal tools.
• Create dashboards and reports using internal tools (self service BI), analyze data, and provide actionable insights to stakeholders using Excel and reporting tools.
• Understand client requirements for enhancements to the capacity planning tool, document and communicate them clearly to the development team, and review delivered solutions to ensure they align with business needs.
• Create and manage tickets based on client requirements, and coordinate with the development team for the same.
• Product acceptance testing (PAT) for all new features before the same is released into production.
• Prepare release notes, documentation, and training materials for each new release, while maintaining accurate records of all changes, features, and enhancements.
• Create help guide and training videos using internal tools.

Key Skills & Requirements:

• Strong knowledge and experience in Workforce Management (WFM) and capacity planning.
• Proficiency in Microsoft Excel, self-service BI / Reporting tools (PowerBI, Tableau, Qlik Sense - including formulas, data analysis, pivot tables, and reporting.
• Hands-on experience in formula creation for capacity planning.
• Willingness to support US business hours.
• Ability to understand business requirements and translate them into functional solutions.
• Strong problem-solving and analytical skills.
• Willingness to learn new tools and technologies.
• Good communication and stakeholder management skills.

Company Overview:

Datanitiv is a cutting-edge product-based company revolutionizing Workforce management Capacity Optimization. With our innovative AI solutions, we empower businesses to unlock their true potential by leveraging trusted, data-driven insights.

As a product-focused organization, we foster creativity, innovation, and collaboration, creating transformative tools that shape the future of industries. Join us to be part of a team thats redefining whats possible in technology.

Learn more about us and our groundbreaking products at datanitiv.com.

Datanitiv is an equal opportunity employer. We value diversity and inclusivity and encourage applicants from all backgrounds.