Lead Generation Specialist (Immediate joiners)

Role Summary

The HP Connect Associate is responsible for welcoming business customers, understanding their technology needs, and helping them explore the right HP business solutions. The role focuses on providing a consultative, experience-led approach to product demonstration, customer engagement, and business solution support.

Key Responsibilities

• Greet and assist business visitors at the HP Connect center.
• Understand customer requirements, business challenges, and application needs.
• Explain HP business solutions, including laptops, desktops, workstations, printers, conferencing tools, and accessories.
• Demonstrate products and solutions based on customer use cases.
• Support customers in experiencing and evaluating technology before purchase.
• Coordinate with the relationship manager or sales team for solution recommendations.
• Maintain a professional, customer-focused environment at the center.
• Assist in lead capture, follow-up, and customer record management.
• Support basic center operations, product display, and visitor experience.
• Provide information about HP service offerings such as system checkups and optimization support.

Required Skills

• Good communication and interpersonal skills.
• Basic understanding of business technology products.
• Customer handling and presentation skills.
• Ability to identify customer needs and suggest suitable solutions.
• Teamwork and coordination skills.
• Professional attitude and problem-solving mindset.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience in sales, customer service, IT hardware, or solution consulting preferred.
• Knowledge of business laptops, desktops, printers, and conferencing solutions is an advantage.

Key Objective

To create a strong customer experience at HP Connect by helping business users find the right technology solution through demonstration, consultation, and guided support.