Lead Data Operator

Role Overview

InputZero is looking for a highly motivated and detail-oriented Lead Data Specialist to lead and manage document collection operations while driving operational excellence. This role requires a player-coach mindset, where the individual will lead a team, oversee end-to-end workflows, ensure SLA adherence, and collaborate withcross-functional stakeholders to enhance process efficiency and data quality.The ideal candidate should possess strong leadership skills, operational expertise, analytical thinking, and experience handling data/document management processes in a fast-paced environment.

Team Leadership & Management

Lead, mentor, and supervise a team of Data Specialists

Allocate tasks effectively and monitor team performance

Conduct regular 1:1 discussions and provide constructive feedback

Ensure adherence to company policies and professional work culture

Manage attendance, leave schedules, and team availability

Operations & Delivery

Oversee day-to-day BAU operations and document collection workflows

Ensure all operational tasks are completed within defined SLAs

Act as the primary point of contact for escalations and issue resolution

Provide real-time floor support and ensure workflow continuity

Track operational metrics and drive process efficiency improvements

Document Collection & Data Handling

Manage end-to-end document collection pipelines from multiple portals and sources

Ensure timely and accurate upload of documents into internal systems

Monitor data connections and proactively resolve failures

Conduct regular audits and validations to maintain data quality

Ensure compliance with documentation standards and processes

Stakeholder Collaboration

Collaborate with onboarding, product, engineering, and operations teams

Coordinate with external data providers and internal stakeholders

Assist in tracking and resolving system-related issues using ticketing tools

Support cross-functional operational improvement initiatives

Process Improvement & Training

Identify and implement process improvements

Support onboarding, training, and knowledge transfer initiatives

Maintain and update SOPs and workflow documentation

Drive continuous improvement initiatives to optimize productivity

Required Skills & Qualifications

5+ years of experience in operations, data management, fintech, or financial services

Proven experience in team handling and stakeholder management

Strong analytical and problem-solving abilities

Excellent communication and interpersonal skills

Experience with Jira, Salesforce, Google Workspace, and MS Excel preferred

Strong attention to detail and process adherence

Key Competencies

Leadership & Team Development

Operational Excellence & SLA Management

Data Accuracy & Quality Control

Cross-functional Collaboration

Process Optimization & Documentation

Ownership & Proactive Problem Solving