Launch Manager

About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, weve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, weve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the worlds largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA

Want to join our team as Launch Manager?

As a Launch Manager at SmartQ, your primary goal will be to lead and oversee the successful onboarding and launch of new client locations, dining facilities, and food service programs. In addition, the candidate must coordinate various tasks related to project planning, operational readiness, technology deployment, and stakeholder management. Also, ensure all launch activities are executed in line with SmartQs quality standards and client expectations.

Exercise general responsibilities to facilitate the efficient execution of launches, aligning with project timelines, business objectives, and client requirements. Additionally, focus on delivering seamless customer experience through effective cross-functional coordination and flawless operational execution.

Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Key roles and responsibilities:

Project Planning & Launch Execution

• Own end-to-end launch management for new client sites, cafeterias, food courts, micro-markets, and technology deployments.
• Develop detailed launch plans, timelines, milestones, and readiness checklists.
• Coordinate activities across Operations, Culinary, Procurement, Technology, Finance, HR, and Vendor partners.
• Ensure all launch deliverables are completed before go-live.

Client & Stakeholder Management

• Serve as the primary point of contact during the pre-launch and launch phases.
• Conduct regular status reviews with clients and internal stakeholders.
• Manage expectations, communicate risks proactively, and drive issue resolution.
• Ensure a seamless transition from launch phase to business-as-usual operations.

Operational Readiness

• Validate site readiness, infrastructure setup, equipment installation, staffing plans, inventory availability, and compliance requirements.
• Coordinate training programs for on-site teams before launch.
• Conduct readiness assessments and launch audits.

Technology Deployment

• Partner with product and technology teams to ensure successful deployment of SmartQ solutions.
• Validate POS systems, ordering platforms, kiosks, vending technology, payment integrations, and reporting systems.
• Coordinate testing, troubleshooting, and user acceptance activities.

Risk & Issue Management

• Identify potential launch risks and develop mitigation plans.
• Escalate critical issues and drive cross-functional resolution.
• Track launch metrics and post-launch stabilization activities.

Qualifications

• Bachelor's degree in Business, Hospitality, Operations, or related field.
• 58 years of experience in project management, operations, implementation, launch management, hospitality, food services, or related domains.
• Strong stakeholder management and communication skills.
• Proven ability to manage multiple projects simultaneously.
• Excellent problem-solving and execution capabilities.
• Willingness to travel extensively based on business requirements.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.