L3 Support Engineer

Were Hiring L3 Support Engineer

KGiSL is looking for passionate and skilled L3 Support Engineer

Role: L3 Support Engineer

Experience: 712 Years

Location: Coimbatore

Notice Period: Immediate to 15days

Key Skills:

Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.

Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.

SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.

. RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.

Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes. Runbooks & SOPs: Maintain and improve operational runbooks for known failure patterns

Must-Have

Java / Spring Boot or equivalent

Linux / bash process, memory, I/O diagnostics

Incident & change management (ITIL awareness)

REST API troubleshooting & integration debugging

SQL complex query debugging, execution plan analysis

Interested Candidates can share their resume to sowndharnia.sr@kgisl.com