Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
- Provide L3 support for applications written in GoLang, ensuring high availability and reliability.
- Analyze application behavior, parse system/application logs, and troubleshoot issues to identify and resolve root causes.
- Collaborate with development teams to resolve bugs and implement fixes or workarounds where needed.
- Enhance support scripts to automate and streamline log analysis and issue detection.
- Maintain knowledge base articles and documentation for known issues, fixes, and standard operating procedures.
- Support deployment and release activities, ensuring smooth transition of code to production environments.
- Engage with stakeholders to gather issue details, communicate resolutions, and set proper expectations.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Strong hands-on experience in GoLang, particularly in understanding and debugging Go applications.
- Solid understanding of log structures, log parsing, and log management tools.
- Strong debugging and problem-solving abilities in complex environments.
- Familiarity with microservices, REST APIs
- Ability to work in a fast-paced environment and handle critical production issues with urgency.
- Excellent communication and collaboration skills.
Years of Experience:
2 - 4
2 - 4
