Key Account Manager
Karix
5 - 10 years
Mumbai
Posted: 03/04/2026
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Job Description
Job Title: Sales Accounts Manager
Location: Mumbai
Role Summary
An experienced individual responsible for managing and growing a portfolio of strategic enterprise accounts, driving retention, account expansion, and deeper adoption of CPaaS solutions through strong relationship management and consultative engagement.
Key Responsibilities
- Own end-to-end management of strategic enterprise accounts with focus on retention, growth, and customer satisfaction.
- Build and maintain strong, multi-level stakeholder relationships across business and technology teams.
- Develop and execute account plans, including growth strategy, stakeholder mapping, and opportunity pipeline.
- Drive revenue expansion through upsell and cross-sell of CPaaS solutions (SMS, WhatsApp, RCS, Voice, omni-channel).
- Identify and unlock new use cases within accounts to increase platform adoption and wallet share.
- Lead Quarterly Business Reviews (QBRs) and present insights on performance, ROI, and growth opportunities.
- Act as a trusted advisor, aligning solutions with client business goals and engagement KPIs.
- Own renewals and commercial discussions, ensuring high retention and long-term contracts.
- Monitor account health (usage trends, revenue, engagement) and proactively mitigate churn risks.
- Collaborate with internal teams (solutioning, product, support) for seamless delivery and issue resolution.
Key Requirements
- 1015+ years of experience in Account Management / Customer Success / Enterprise Sales in CPaaS, SaaS, or Telecom.
- Strong track record in managing and growing large enterprise accounts.
- Deep understanding of CPaaS ecosystem (messaging, voice, APIs, automation platforms).
- Strong consultative selling and stakeholder management skills.
- Ability to drive executive-level conversations and influence decision-making.
- Strong analytical and presentation skills (Excel, PowerPoint).
Key Skills
- Strategic Account Management
- Account Mining & Revenue Growth
- Stakeholder & CXO Engagement
- Consultative / Solution Selling
- Commercial Negotiation
- Data-driven Account Insights
KPIs / Success Metrics
- Net Revenue Retention (NRR)
- Account revenue growth
- Renewal & churn rates
- Upsell / cross-sell contribution
- Customer satisfaction (CSAT / NPS)
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