Key Account Manager

Job Post :- Key Account Manager

Experience - 5+ years

Location - Ahmedabad (Work from Office)

Timing :- 6:00 P.M. to 3:00 A.M.

Job Summary:

We are seeking a Manager/Assistant Manager to oversee proposal coordination, client

relationship management, and revenue growth through renewals, upselling, and cross-selling.

The ideal candidate will play a key role in maintaining strong client relationships, ensuring

seamless post-sales processes, and identifying new business opportunities.

Key Responsibilities:

1. Proposal Coordination

• Prepare and share detailed proposals based on client requirements.
• Ensure timely follow-ups to facilitate quicker decision-making and deal closure.

2. Client Relationship Management

• Act as the primary point of contact for post-sales interactions.
• Address client inquiries, concerns, and requests with professionalism and efficiency.
• Build and maintain long-term relationships to ensure high client satisfaction and retention.

3. Renewals, Upselling & Cross-Selling

• Track and ensure timely contract renewals to maintain business continuity.
• Identify opportunities for upselling and cross-selling additional services.
• Work closely with internal teams to customize solutions based on client needs.

Requirements:

• Proven experience in sales, account management, or client servicing.
• Strong communication, negotiation, and relationship-building skills.
• Ability to analyze client needs and provide strategic business solutions.
• Proficiency in CRM tools (Zoho CRM preferred) and Microsoft Office.
• A proactive and detail-oriented approach to problem-solving.