Job Title: IVR tester

Location: Chennai (Sipcot IT Park, Siruseri )

Mode of Work: Remote

Role and Responsibilities

The QA Tester will be responsible for

Minimum Requirements

Technical skills

Must have 1+ years of experience in the required skills below.
Candidate with Strong and deep understanding of IVR call flows.
Good Knowledge in Cyara Testing tool
Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set time lines and quality standards - Mandatory.
Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
Knowledge on project Management Tools in Azure Dev ops
Knowledge on maintaining test environment
Good experience with using SQL
Effective Test Data and Test Metrics Preparation
Analyzing the test results and preparing the test report
Team Handling Capabilities, Provide Trainings to the Team on related skill

Business Skills

Capable of working on or leading a team through a fast paced and complex project
Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation
Prior experience in working in a customer facing role
Knowledge of customer service processes
Exercises good judgment
Strong follow-through, ownership & responsibility on tasks assigned
Effective time management and maintains flexibility
Demonstrate flexibility to adjust working hours to match customer and team interactions

Qualifications and Education Requirements

Preferred Skills

Cyara automation tool, Azure Dev ops Experience.

IVR Tester