IT Support / IT Operations Executive

Company Description

Dhanush is a leading IT consulting and services firm with over 30 years of industry experience, headquartered in India. We specialize in designing and implementing IT infrastructure projects, managed services, and cybersecurity solutions tailored to clients across various industries, including manufacturing, education, healthcare, and pharmaceuticals. Our mission is to simplify IT by delivering innovative, reliable, and secure solutions that drive efficiency and business growth. At Dhanush, we build long-term partnerships, supporting businesses on their digital transformation journey with expertise and commitment to excellence.

Role Description

The IT Support / IT Operations Executive is responsible for ensuring smooth day-to-day IT operations across office locations. This role includes infrastructure checks, asset management, end-user support, meeting room readiness, ticket resolution, and coordination with vendors to maintain uninterrupted business operations

Qualifications

• Resolve hardware and software issues for Mac and Windows devices.
• Troubleshoot network, printer, Intercom, and IP phone issues.
• Provide meeting room and AV support as required.
• Handle onboarding and offboarding IT activities as instructed.
• Ensure all support tickets are accurately updated and closed in the ticketing tool.
• Strong communication and interpersonal skills, with a focused, solution-oriented approach.
• Bachelors degree in Information Technology, Computer Science, or a related field preferred.