IT Support Executive

Locations Available: Puthenchira | Coimbatore | Edapally

Department: IT / Operations

Reports to: IT Manager / IT Lead

Employment type: Full-time, on-site

Role Overview

We are looking for an active, dependable IT Support Executive to handle day-to-day L1 technical support across our offices. The role combines hands-on first-level troubleshooting with strong coordination skills - you'll be the first point of contact for users and the key link between our team and external software/hardware vendors. We also value working knowledge of AI tools to speed up troubleshooting, drafting, and day-to-day tasks. Clear communication, ownership, and consistent follow-up are at the heart of this job.

Key Responsibilities

• Provide L1 (first-level) IT support to end users for hardware, software, network, email, and login issues.
• Log, track, and resolve support tickets promptly; escalate to L2/L3 or vendors when needed.
• Coordinate with software and hardware vendors for issue resolution, installations, updates, licenses, and warranty/AMC support.
• Follow up persistently with vendors and internal teams until issues are fully closed no loose ends.
• Set up and configure desktops, laptops, printers, and peripherals for new and existing users.
• Support basic network connectivity, Wi-Fi, and access-related issues.
• Maintain accurate records of assets, tickets, vendor interactions, and resolutions.
• Communicate clearly with users on issue status, expected timelines, and resolutions.
• Assist with routine IT maintenance, backups, and system checks.
• Use AI tools (e.g., ChatGPT, Copilot, and similar assistants) to research solutions, draft communications, and resolve issues faster.

Required Skills

• Basic L1 troubleshooting knowledge: Windows OS, MS Office, email clients, common business applications, printers, and basic networking.
• Strong command of language and communication able to explain technical points simply to non-technical users.
• Good vendor coordination and follow-up skills; able to chase issues to closure.
• Comfortable handling multiple requests and prioritizing without dropping tasks.
• Working knowledge of AI tools (ChatGPT, Microsoft Copilot, Google Gemini, or similar) and how to apply them practically for support, troubleshooting, and documentation.

Personal Attributes

• Active and proactive takes initiative rather than waiting to be told.
• Honest and trustworthy handles systems and data with integrity.
• Strong work ethic committed, reliable, and focused; no slacking or shortcuts.
• Service-minded patient and approachable with users.
• Willing to work on-site at the assigned location.

Qualifications

• Diploma / Degree in IT, Computer Science, or a related field (or equivalent practical experience).
• 02 years of experience in IT support / helpdesk (freshers with the right attitude and basics may apply).

What We Offer

• A stable, on-site role with clear responsibilities.
• Exposure to vendor management and end-to-end issue ownership.
• A team that values reliability, honesty, and clear communication.