IT Support Engineer

The Vacancy

We are seeking a proactive and customer-focused IT Support Engineer to join our team in Chennai, supporting over 400+ users across the business and acting as the local IT expert to our Chennai teams. Reporting to the IT Edge Capability Lead, you will play a vital role in ensuring employees have the technology, tools, and access required to perform their roles efficiently and securely.

This is a hands-on position where you will troubleshoot and resolve technical issues both remotely and on-site, working across a modern IT environment that includes Microsoft 365, Windows 11, IGEL Thin Client, Citrix, Azure Virtual Desktop (AVD), and 3CX VOIP telephony.

The successful candidate will be comfortable working in a fast-paced environment and must be willing to work flexible shifts aligned with UK operating hours, particularly during the first 36 months.

Key Responsibilities:

• Create, manage, and maintain user accounts across Active Directory, Microsoft 365, and other business systems
• Troubleshoot and resolve issues relating to desktops, operating systems, and applications
• Set up and configure IT equipment including laptops, desktops, printers, and peripherals
• Perform routine maintenance, updates, and upgrades of user devices
• Install and configure Windows operating systems and business-critical applications
• Diagnose and resolve basic network connectivity issues (Wi-Fi, LAN, VPN)
• Manage and prioritise support tickets via the ITSM platform, ensuring timely resolution
• Provide support for VOIP systems, including handset configuration and call routing
• Support mobile device setup, configuration, and troubleshooting
• Maintain accurate asset records within the IT Asset Database
• Ensure secure decommissioning and disposal of IT equipment in line with data protection and environmental standards

What We're Looking For:

• Proven experience in an IT support or helpdesk environment
• Strong technical knowledge of Windows OS and Microsoft 365
• Familiarity with Active Directory, Intune, and endpoint security tools
• Solid understanding of basic networking principles
• Excellent troubleshooting skills with a logical, analytical approach
• Strong communication skills with a customer-first mindset
• Ability to work independently while managing multiple priorities effectively

Desirable:

• CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate
• Experience supporting logistics or warehousing environments
• ITIL Foundation certification
• Microsoft Azure Fundamentals
• Experience mentoring or supporting junior team members

If youre a motivated IT professional who thrives in a dynamic environment and enjoys delivering high-quality user support, wed love to hear from you! Dont worry if you dont meet every requirement, as we value drive, mindset, and a willingness to grow.