IT Support Engineer (L2 technical support)

Location: Onsite / Office Attendance Required

Experience: 57 Years

Job Summary:

Navsan India Pvt. Ltd. is looking for a Hybrid IT Support Engineer who will function across both Desktop Support and Service Desk operations. The ideal candidate should have strong hands-on experience in end-user support, Microsoft ecosystem administration, device provisioning, and incident management. This role requires regular office attendance and close coordination with global teams and business users.

Key Responsibilities:

• Provide L2 technical support for end users across desktop, laptop, mobile, and peripheral devices
• Handle incidents, service requests, and troubleshooting through the service desk platform
• Manage Microsoft 365 administration including user provisioning, licensing, mailbox support, and troubleshooting
• Perform Windows device provisioning using Microsoft Autopilot and Intune
• Support Azure AD / Entra ID user and device management activities
• Troubleshoot hardware, software, VPN, printer, and connectivity issues
• Coordinate onboarding and offboarding activities for employees
• Maintain IT asset inventory and documentation
• Support meeting room and collaboration technologies when required
• Ensure adherence to IT security and compliance standards
• Work closely with infrastructure and security teams for escalations and issue resolution

Required Skills & Experience:

• 57 years of experience in Desktop Support and Service Desk operations
• Strong hands-on experience with Microsoft 365 administration and licensing
• Experience with Microsoft Autopilot provisioning and Intune device management
• Good understanding of Azure AD / Microsoft Entra ID
• Experience supporting Windows 10/11 environments
• Knowledge of ticketing systems and ITSM processes
• Strong troubleshooting and communication skills
• Ability to work in a fast-paced enterprise support environment

Preferred Skills:

• Exposure to basic networking and endpoint security tools
• ITIL certification is an advantage
• Experience supporting global users is preferred