Company Description

AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus

on providing services. Our services include Turnkey Projects, Structured cabling solutions, Networking and

security Solutions, Server and backup Solutions, and Dedicated IT resources (FMS) to manage customers

IT Infra and IT users.

Responsibilities

Attend IT Service requests raised by Users via telephone, email, or ticketing tools.

Experience and knowledge to understand the IT Service request and prioritization.

Troubleshoot and attempt to resolve the IT service request. communicate with seniors, use

remote control sessions, and connect with the manufacturer for incident resolution.

Installation and troubleshooting Microsoft OS Version and Microsoft Office Version and

Authorized Desktop Application.

installation of applications as per the user requirements according to IT policy & compliance.

Connect with Network peripherals such as printers and scanners.

Experience & knowledge about Troubleshooting and support on software (Microsoft Office, Adobe

products, backup, and other proprietary software)

Experience in configuring Email ( O365 ) and email client services.

Able to create user profiles and users in the AD environment.

Alignment with User requirements and system functionality

Monitoring LAN Traffic and updating in the daily/weekly Report.

Monitor the Switch Port Status of uplink and other critical interfaces.

Monitor and configure aspects like IP address, subnet mask, DNS settings, etc.

Wi-Fi configuration

Basic Switch configuration and V-LAN configuration activity.

Basic Connectivity knowledge in CCTV

Any Documentation and change request updates in a standardized format.

Knowledge & managing on DNS, DHCP, and Windows clustering

Knowledge & experience for the setup and maintenance of Windows Server Edition.

Knowledge and management of network storage devices and RAID Configurations.

Antivirus and Backup management.

Skills

Strong troubleshooting skills for end computing devices

Good communication skills and ability to converse fluently in English and Hindi

Excellent problem-solving and troubleshooting skills

Excellent customer service and communication skills

Ability to work independently and as part of a team

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

Diploma / BSc IT / MSc IT

Global certification will be an added advantage.

Experience

3 - 6 years of Experience.

IT Support Engineer – L2/L3