IT Support Engineer

We are looking for an experienced IT Support Engineer / System Administrator to manage day-to-day IT support, systems, devices, network, firewall, and user access for a growing team of 100+ employees.

This is not a basic desktop support role. We need someone who can independently handle Mac and Windows laptops, employee onboarding/offboarding, software installations, email and access setup, firewall/network troubleshooting, IT inventory, device security, and regular support requests across the office.

The ideal candidate should be hands-on, organized, security-conscious, and comfortable supporting both technical and non-technical users.

Key Responsibilities

* Manage IT support for 100+ employees across Mac and Windows systems

* Set up, configure, troubleshoot, and maintain MacBooks, Windows laptops, desktops, and peripherals

* Handle employee onboarding and offboarding from an IT access and device perspective

* Configure company email, user accounts, software access, shared drives, and basic permissions

* Maintain office network, Wi-Fi, LAN, routers, switches, firewall, and internet connectivity

* Troubleshoot hardware, software, OS, printer, network, VPN, and connectivity issues

* Manage antivirus, endpoint security, system updates, backups, and device compliance

* Monitor and maintain firewall rules, network access, basic security controls, and user restrictions

* Track IT assets, laptops, accessories, licenses, warranties, and repair status

* Coordinate with internet providers, hardware vendors, software vendors, and service partners

* Support conference room systems, CCTV/NVR, biometric/attendance devices, and office IT equipment if required

* Maintain IT documentation, inventory records, SOPs, and issue logs

* Ensure systems are secure, updated, and ready for employees to work without disruption

* Escalate critical issues to vendors or senior management when needed

Required Skills

* 3 to 7 years of experience in IT support, desktop support, system administration, or network support

* Strong hands-on experience with both macOS and Windows

* Experience supporting 50+ users; 100+ user support experience preferred

* Good knowledge of laptop setup, OS installation, software installation, troubleshooting, and system maintenance

* Experience with routers, switches, Wi-Fi, LAN, internet troubleshooting, and basic network administration

* Working knowledge of firewall configuration and troubleshooting

* Understanding of user access management, email setup, password policies, and software permissions

* Basic knowledge of endpoint security, antivirus, system updates, backups, and device protection

* Ability to manage IT inventory and maintain proper records

* Ability to work independently and prioritize support requests

* Good communication skills and patience while supporting employees

* Must be comfortable working full-time on-site at Perungudi, Chennai

Mandatory Requirement

Candidates should have their own working laptop for initial setup, coordination, documentation, and emergency support needs.

Nice to Have

* Experience with Google Workspace or Microsoft 365 administration

* Experience with Apple ID, MacBook setup, Jamf, Kandji, Mosyle, or other MDM tools

* Experience with Windows Active Directory, Azure AD, Intune, or endpoint management tools

* Experience with Fortinet, Sophos, SonicWall, Cisco, TP-Link Omada, Ubiquiti, or similar firewall/network systems

* Experience with VPN setup and troubleshooting

* Experience supporting CCTV, biometric attendance, access control, printers, and conference room devices

* Basic scripting or automation knowledge

* ITIL/helpdesk process knowledge

Location: On-site at Elatre office (Perungudi, Chennai)

Experience: 6 years

Working days: Monday to Saturday

Shift timing: 10:00 a.m. to 7:00 p.m.