IT Program Lead

Hiring: Delivery / Program Leader GCC Setup & Scaling | Bengaluru (India)

We are looking for an experienced Delivery / Program Leader to drive the ramp-up and operations of IT teams within a Global Capability Center (GCC) in India.

Must-have: Proven experience in setting up or scaling a GCC and leading global delivery teams.

Key Responsibilities:

• Lead the ramp-up of IT teams in India, working closely with global stakeholders and leadership
• Own program governance, performance tracking, and leadership dashboards
• Manage end-to-end delivery, operations, KPIs/SLAs, and financial governance
• Identify process & ramp-up gaps and drive continuous improvement initiatives
• Build, scale, and mentor high-performing teams, fostering accountability and innovation
• Align with business stakeholders on roadmaps, capacity planning, and delivery priorities
• Facilitate steering committees and executive reviews
• Drive Build-Operate-Transfer transitions, ensuring seamless knowledge transfer
• Manage vendor relationships and ensure adherence to quality and compliance standards
• Champion change management and operational excellence

Skills & Experience:

• Strong background in delivery & program management within global environments
• Experience working with GCCs in India and global teams
• Solid business acumen & financial management skills
• Proven ability to manage multiple programs and stakeholders across geographies
• Expertise in IT Applications / Product Engineering delivery
• Excellent communication, leadership, and problem-solving skills

Qualifications:

• Bachelors/Masters in IT, Engineering, or related field
• 10+ years of experience in leadership roles within multinational organizations
• Demonstrated success in team scaling, program delivery, and GCC environments

Location: Bengaluru (India)