Location: Andheri East, Mumbai

Job Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the

Skills & Requirements:

Any graduation + Hardware & Networking Certification

Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software

Computer hardware troubleshooting

Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and DNS configuration

Computer hardware

BIOS operations & BIOS upgrades

Google Apps, Office 365, Email clients like Outlook, Thunderbird etc

Active Directory & domains

Anti-virus software, encryption software

Read & Speak English & Hindi, with communication skills to respond to end users

Polite & courteous towards fellow team members and end users

IT Helpdesk (work from Office)