IT Help Desk Support Engineer- Immediate Joiners

IT Help Desk Support Engineer- Immediate Joiners

Location: Bangalore, India (Onsite). Office Location- HSR Layout

Employment Type: Full-Time

Timings: Aligned to US time Zones .5:30 p.m- 2:30 a.m / 1:30 a.m- 10:30 a.m.(Rotational Shift)

Work days: Monday - Saturday (Saturday's WFH). Flexible weekly off according to the shift

We are looking for a proactive and technically strong IT Help Desk Support Engineer with Proficient English communication skills to join our IT support team.

You should have hands-on experience in desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security. You will be responsible for supporting enterprise users, resolving hardware and network-related issues, managing Microsoft 365 and Google Workspace environments, and ensuring smooth day-to-day IT operations across both retail and corporate environments.

Key Responsibilities

• Provide remote and onsite IT support via Microsoft Teams, email, calls, and ticketing systems.
• Troubleshoot and support:
• o Laptops and desktops
• o Printers, scanners, POS machines, barcode scanners, and peripheral devices
• o iPhones, iPads, and mobile devices
• o Windows and macOS systems
• o Network connectivity and Wi-Fi-related issues
• Support and manage Microsoft 365 and Google Workspace environments.
• Handle Microsoft 365 Google Workspace migration activities.
• Troubleshoot and manage networking issues related to:

TCP/IP, DNS, DHCP, VPN, Routers and switches, Firewalls, Wi-Fi access points, Network security, and

access-related issues

• Configure and troubleshoot printers, POS devices, scanners, and network-connected hardware.
• Support Active Directory user management, password resets, device access, and endpoint troubleshooting.
• Manage support tickets and ensure SLA compliance through proper incident handling and follow-up.
• Coordinate with vendors and internal teams for hardware replacements and issue resolution.
• Maintain technical documentation, asset records, and troubleshooting SOPs.
• Provide excellent customer support and maintain professional communication with international clients.

Required Skills & Qualifications

• Bachelors degree or diploma in IT, Networking, Computer Science, or related field.
• Strong networking knowledge:
• TCP/IP
• DNS
• DHCP
• VPN
• Routers
• Switches
• Firewalls
• Experience with Microsoft 365 and Google Workspace administration.
• Experience in Microsoft 365 Google Workspace migrations.
• Strong troubleshooting skills for hardware, POS machines, Barcode Scanners, printers, laptops, desktops, iPhones, and iPads.
• Good understanding of Windows and macOS.
• Experience with ticketing systems and remote support tools.
• Good communication and problem-solving skills.
• Willingness to work from the office location and the specified shifts

Preferred Skills

• Experience in IT Help Desk / Infrastructure Support.
• Knowledge of Active Directory and endpoint management.
• Knowledge of firewall configuration and network security practices.
• Experience with antivirus, endpoint security, or MDM solutions.
• Familiarity with ServiceNow or similar ITSM tools.
• Experience supporting international clients.

Benefits

• Professional growth opportunities
• Hands-on exposure to enterprise IT infrastructure
• Supportive work environment
• Training and development opportunities