IT Administrator, Systems and Support

About Script Assist

Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform used every day in a regulated environment where accuracy, reliability, and operational discipline matter. We are growing quickly and building out the internal systems, devices, access controls, and day-to-day IT support structures that keep the business running smoothly.

The Role

We are hiring an IT Administrator to support the day-to-day internal IT operations of the business. This is a practical, hands-on role for someone who is organised, reliable, technically comfortable, and good at solving problems quickly.

You will help keep the team productive by supporting:

User setup and onboarding

Access and permissions

Laptops and devices

Software and systems support

Internal troubleshooting

IT hygiene and operational consistency

This is a strong fit for someone who has worked in IT administration, IT support, system administration, desktop support, internal IT operations, or helpdesk and user-support environments.

What Youll Do

Support day-to-day internal IT operations

Set up laptops, user accounts, and access for new starters

Manage joiners, movers, and leavers across internal systems

Help maintain user permissions and access controls

Troubleshoot hardware, software, and day-to-day user issues

Support Microsoft 365, Google Workspace, or similar business systems where relevant

Keep devices, systems, and IT records organised

Coordinate with internal teams and external providers when issues need escalation

Help maintain a clean, reliable internal IT environment as the business grows

What Were Looking For:

We are looking for someone with:

Hands-on experience in IT administration, IT support, or systems support

Confidence supporting users with day-to-day technical issues

Comfort working across laptops, software, access, and internal systems

A structured and dependable working style

Good written and spoken English

Strong organisation and follow-through

Comfort working in a hybrid Ahmedabad-based role

Added (critical modern IT requirements):

Hands-on experience with Microsoft Intune for device management and policy enforcement

Experience managing identity and access using Microsoft Entra ID (Azure AD)

Understanding of endpoint security, compliance policies, and device configuration profiles

Ability to manage device lifecycle through MDM tools

Basic experience with IT budgeting, vendor coordination, and cost awareness

Helpful experience includes:

User onboarding and offboarding

Account provisioning

Device setup and troubleshooting

Microsoft 365 or Google Workspace administration

Internal IT support ticketing

Permissions and access management

General systems administration

Hardware and software support

Added (to strengthen candidate quality):

Microsoft Intune (device enrollment, compliance policies, app deployment)

Microsoft Entra ID / Azure AD (conditional access, RBAC)

Endpoint and mobile device management (MDM)

Decurity policies and access governance

License management and cost optimisation for SaaS tools (e.g. Microsoft 365)

Working with IT vendors, procurement, and budgeting support

This Role Is Likely a Good Fit If You Have Worked In:

IT administration

IT support

System administration

Desktop support

Internal helpdesk

Infrastructure support

User support operations

Office IT and business IT support

This Role Is Probably Not a Fit If Your Experience Is Mainly:

Pure software development only

Highly specialist infrastructure roles with no user support

Non-technical admin work

Roles with no hands-on systems or support responsibility

Apply

Apply if you enjoy practical problem-solving, keeping systems organised, and supporting teams through reliable day-to-day IT administration.