Installation Manager

Position: - Manager/ Senior Manager, Installation

Experience: - 14+ years

Location: - Jaipur

Qualification:

Min. BE/B.Tech. in Electronics, Electrical OR Mechanical

What we are looking for?

Ensures safe, reliable, high-quality and profitable execution of the delivery projects within his/her portfolio, leading to customer satisfaction and fulfilment of KONE business objectives. Actively manage portfolio performance in terms of progress against schedule, planning accuracy, productivity, safety and quality performance. Ensure appropriate use of KONE installation methods and KONE Way operations management practices. Manage the regional Delivery Operations team, ensuring competence and optimized deployment/allocation of the resources.

Job Description

Safety and Quality

Proactively drives outstanding performance in Safety and Quality in Delivery Operations

Responsible for driving a culture of Safety and Quality throughout the organization

Accountable for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of installation where KONE method is not feasible

Customers

Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations

Captures and feeds Voice of Customer throughout Delivery Operations

Manages customer disputes and escalations, and tracks NPI and transactional survey feedback

Leadership and people development

Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation.

Accountable for his/her Delivery Operations teams adherence to KONE Way and standard ways of working requirements

Sets individual targets and actions together with his/her team members using data and KPIs to achieve the set objectives, as well as to identify waste, find root causes, and continually improve standard ways of working

Regularly performs Gemba walks on site and/or process audits to understand how Delivery Operations happen on site level, assesses deviations from standard ways of working (installation methods, safety policies and KONE Way/Frontline processes), and allocates improvement opportunities to the team members

Ensures every member of the team follows standard ways of working

Installation

Drives efficient, safe, and high-quality installation operations in line with regulatory and KONE methods, requirements, and site management practices

Responsible for Installation capacity planning

Accountable for optimized resource utilization (people and tools)

Project management

Ensures that KONE adds value to customers projects with seamless and reliable project delivery and proactive communication

Drives proactive, profitable, reliable, and efficient project management practices in line with KONE methods

Ensures accuracy of schedule (s-plan), revenue, and cost planning as per FL policy

Accountable that projects in his/her portfolio deliver customer scope, as well as proactively identifies and executes value-added services, change order opportunities and cost claims (to customers, other trades as well as KONE suppliers and subcontractors)

Leads and develops required project management competences

Delivery Operations management and routines

Organizes effective huddles with Field Supervisors to ensure execution of projects according to standard ways of working and proactive elimination of roadblocks to ensure uninterrupted flow

Organizes and operates regular portfolio and operational reviews (traction control) to manage project and installation performance

Organizes regular reviews of completed projects to analyze root causes for outliers (positive or negative), and to ensure lessons learnt; coaches his/her team to do so in their own projects

Maintains and communicates order book status, resource needs and installation capacity as part of the Sales and Operations planning process

Supports the fulfilment that both KONE and subcontracted installers are trained, certified, competent and capable to carry out their work and that actions are taken to achieve it

Is responsible for making sure that safety and quality audits are carried out in accordance with frontline requirements and that actions are raised and appropriately closed by his/her team

Business performance

Accountable for financial and customer performance of projects within his/her portfolio and for the accuracy of the orderbook and forecast of his/her portfolio

Actively monitors and reports project and installation performance, ensures action on deviations

Ensure effective deployment and benefit realization of KONE Way and local initiatives

Provide input and feedback about changes needed to KONE Way

Continual improvement

Proactively drives and coaches his/her team members to identify waste, find root causes, and implement improvements

Organizes regular retrospectives with his/her team to reflect on ways of working and identify improvements

Responsible to create pull for development based on local needs

Collaborates with Sales, CSE and Service to improve and standardize ways of working

Identifies, consolidates, and shares the opportunities for growth, productivity, profitability and process efficiency across the region and Frontline

Promotes and rewards success stories and best practices of Lean improvements and DMAIC projects