Inside Sales Support

Job Description: Inside Sales Support Executive

Company: Emo Matrix Group

Location: Remote

Job Type: Part-Time, On-Site

Working Hours: 12:00 PM to 6:00 PM

Department: Inside Sales & Customer Experience

Company Description

Emo Matrix Group is a psychology-driven corporation built around the vision of using psychology to create meaningful impact in education, emotional well-being, innovation, human behavior, and business transformation.

As Indias first psychology-centric corporate ecosystem, Emo Matrix Group brings together multiple verticals including psychological education, certification programs, counseling support, digital mental health platforms, self-help tools, professional training, community initiatives, and business psychology solutions.

The corporation operates with a Psychology First philosophy, combining emotional intelligence, technology, education, and service delivery into one integrated structure. Emo Matrix Group offers globally recognized certifications, instant counseling support through the Good People app, and self-help solutions through the Once Again platform.

With over 50,000 members, ISO accreditation, and collaborations with universities, institutions, and global organizations, Emo Matrix Group is growing as a trusted corporate name in mental health, psychological education, and human development services. The corporation is committed to making practical, affordable, and high-quality psychological support accessible while building a strong professional community of learners, counselors, trainers, and change-makers.

Role Description

Emo Matrix Group is hiring a confident and disciplined Inside Sales Support Executive for a part-time, on-site role at its Noida office. This role is designed for someone who can support the sales and customer communication process with clarity, warmth, and professionalism.

The Inside Sales Support Executive will handle inbound and outbound inquiries, qualify leads, follow up with interested prospects, explain Emo Matrix products and services, and assist in converting leads into customers. The role includes communicating with learners, clients, and service users who are interested in certifications, counseling services, Good People, Once Again, and other Emo Matrix initiatives.

The selected candidate will work closely with the sales, operations, counseling, and customer support teams to ensure smooth communication, proper follow-up, accurate record keeping, and a positive customer experience. This is not a hard-selling role; it is a structured support role where communication, trust, and customer understanding matter deeply.

Key Responsibilities

Handle inbound and outbound calls, WhatsApp messages, emails, and inquiries from potential customers, learners, and clients.

Explain Emo Matrix Group programs, certifications, counseling services, digital platforms, and psychological support solutions clearly and professionally.

Qualify leads by understanding customer requirements, interests, budget, and readiness.

Follow up with leads generated through digital campaigns, social media, website inquiries, referrals, and other sources.

Maintain accurate lead records, follow-up notes, customer details, and sales status in CRM tools, Google Sheets, or internal systems.

Support the sales cycle from first inquiry to onboarding, ensuring no genuine lead is missed.

Coordinate with the sales team, counselors, operations team, and management for smooth customer support and service delivery.

Share program details, pricing information, service benefits, payment guidance, and onboarding instructions when required.

Assist in preparing basic quotes, proposals, information messages, and customer communication templates.

Support customer satisfaction by handling doubts, concerns, and basic objections with patience and professionalism.

Help the organization achieve daily and monthly sales support goals while maintaining ethical, psychology-led communication.

Represent the Emo Matrix Group brand with warmth, discipline, and professional conduct.

Qualifications & Skills

Experience in inside sales, telesales, sales support, customer service, counseling sales, education sales, healthcare sales, or service-based sales is preferred.

Strong verbal communication skills in Hindi and English.

Ability to speak with customers confidently, listen carefully, and explain services in a simple, respectful, and convincing manner.

Good understanding of customer service, customer satisfaction, and professional follow-up discipline.

Basic knowledge of CRM tools, Google Sheets, WhatsApp Business, email communication, or lead tracking systems is an advantage.

Ability to manage multiple leads, follow-ups, and customer conversations during working hours.

Interest in psychology, mental health, education, emotional wellness, human behavior, or personal development will be considered a strong advantage.

A diploma or degree in business, psychology, marketing, communication, education, or a related field is preferred but not mandatory.

Freshers with strong communication skills, sincerity, and willingness to learn may also apply.

Ideal Candidate

The ideal candidate is someone who enjoys speaking with people, understands the importance of trust in sales, and can guide customers without pressure or confusion. The candidate should be organized, polite, consistent with follow-ups, and comfortable working in a corporate psychology-led environment.

This role is suitable for someone who wants meaningful sales experience in a growing mental health and education corporation, rather than a typical aggressive sales setup.

Why Join Emo Matrix Group?

At Emo Matrix Group, sales is not only about numbers. It is about helping people find the right psychological, educational, and emotional support at the right time.

You will be part of a growing corporation that combines psychology, technology, education, emotional care, and business innovation into one powerful ecosystem. The role offers an opportunity to learn, grow, communicate with purpose, and contribute to a company that is building the future of psychology-led services in India and beyond.