Inside Sales Manager

Description and Requirements

The Inside Sales team within Lenovos Direct Business is responsible for supporting the existing customer base and driving new customer acquisition through outbound calls. The team size ranges between 1216 ISRs and Account Managers. Below are the key requirements for this role:

78 years of experience in a customer-facing or inside sales (B2B sales) role, with proven sales capabilities

Minimum 3 years of experience as a people manager

Drive 100% coverage of assigned accounts through outbound calls, email, and web-based approaches

Eagerness to learn and develop expertise in a defined area of the Lenovo India portfolio, including (but not limited to) desktops, laptops, servers, tablets, and services

Maintain the end-to-end customer journey in MS Dynamics and manage it on a daily basis through CRM (MS Dynamics)

Support team members in closing large-value deals (including customer interactions via virtual or face-to-face meetings, if required)

Take ownership of the complete customer sales cycle until fulfillment/delivery

Drive the team to achieve weekly, monthly, and quarterly targets

Collaborate effectively with cross-functional teams as required

Key Performance Indicators (KPIs) / Metrics:

Revenue achievement vs. assigned monthly, quarterly, and annual sales targets

Pipeline creation and coverage ratio (minimum 3x of quota)

Account coverage: % of assigned accounts actively engaged per month

Outbound activity metrics: calls, emails, and touchpoints per ISR per day/week

Conversion rates across funnel stages (lead opportunity closure)

Sales cycle time reduction and deal velocity

Customer acquisition: number of new logos added per quarter

Customer retention and repeat business rate

Forecast accuracy (weekly/monthly)

CRM hygiene: % compliance and data accuracy in MS Dynamics

Team productivity: revenue per ISR and quota attainment % across team

Employee engagement and attrition within the team

Cross-sell and upsell contribution across Lenovo product portfolio

Minimum Qualifications:

Bachelors degree

Minimum 3 years of experience as a people manager

Minimum 8 years of overall sales experience

Strong command of English (both verbal and written communication)

High interpersonal skills with the ability to lead and work effectively with a team

Job Location: Bangalore

Should be available to come for F2F interview to our Lenovo Bangalore Office