Inside Sales Engineer

Job Description Internal Sales Engineer / Executive

Company: Hakke Industries

Location: Jigani Industrial Area, Bengaluru

Department: Sales & Marketing

Employment Type: Full-time

Experience Required: 2 to 6 years

Qualification: Diploma / BE / B.Tech / MBA Marketing

About Hakke Industries

Hakke Industries is one of South Indias leading manufacturers of Street Lighting Poles, High Masts, Decorative Poles, Stadium Masts, Flag Masts, VMS Gantries, CCTV Poles, and Pre-Engineered Building Structures.

We are expanding our internal sales team and are looking for energetic, responsible, and customer-focused Internal Sales Engineers / Executives to support enquiry handling, quotation preparation, customer follow-ups, CRM updates, and coordination with internal departments.

Role Overview

The Internal Sales Engineer / Executive will be responsible for handling customer enquiries, preparing quotations, coordinating with the design, estimation, production, dispatch, and finance teams, and supporting the field sales team in converting enquiries into orders.

The candidate should have good communication skills, basic technical understanding, strong follow-up discipline, and the ability to work in a fast-paced manufacturing environment.

Key Responsibilities

1. Enquiry Handling

• Receive and understand customer enquiries through email, phone, WhatsApp, website, LinkedIn, field sales team, and existing customers.
• Study customer requirements, drawings, BOQs, specifications, and technical documents.
• Clarify technical and commercial requirements with customers.
• Enter all enquiries into CRM or internal tracking system.

2. Quotation Preparation

• Prepare techno-commercial quotations as per customer requirements.
• Coordinate with design, estimation, and management for pricing and technical inputs.
• Ensure quotations are accurate, professional, and submitted within timelines.
• Maintain proper records of all quotations, revisions, and customer communication.

3. Customer Follow-up

• Follow up with customers for submitted quotations.
• Track enquiry status, quotation status, negotiation status, and order status.
• Support the sales team in closing orders.
• Maintain regular communication with customers and update follow-up remarks in CRM.

4. Sales Coordination

Coordinate with internal departments such as:

• Design
• Estimation
• Production
• Planning
• Purchase
• Quality
• Dispatch
• Finance
• Field Sales Team

to ensure smooth customer support and order execution.

5. CRM & Documentation

• Update CRM daily with enquiry details, quotation status, follow-up notes, and next action dates.
• Maintain customer database and enquiry records.
• Keep proper documentation of RFQs, drawings, BOQs, quotations, purchase orders, and correspondence.
• Ensure no enquiry or customer follow-up is missed.

6. Reporting

Prepare and submit daily / weekly reports on:

• New enquiries received
• Quotations prepared
• Follow-ups completed
• Pending quotations
• Orders received
• Lost enquiries
• Customer feedback
• Important pending actions

Required Skills

• Internal Sales
• Sales Coordination
• Technical Sales
• B2B Sales
• Industrial Sales
• Quotation Preparation
• Customer Follow-up
• CRM Updating
• Microsoft Excel
• Email Communication
• Coordination Skills
• Basic Technical Understanding
• Documentation
• Reporting / MIS

Preferred Industry Experience

Candidates from the following industries will be preferred:

• PEB / Pre-Engineered Buildings
• Structural Steel
• Steel Fabrication
• Lighting Poles / High Masts
• Electrical Infrastructure
• EPC / Infrastructure Projects
• Industrial Manufacturing
• Building Materials
• Capital Equipment
• Engineering Products

Qualification

• Diploma in Mechanical / Civil / Electrical Engineering
• BE / B.Tech in Mechanical / Civil / Electrical Engineering
• MBA Marketing can also be considered if the candidate has technical sales experience

Experience Required

• Internal Sales Executive: 2 to 4 years
• Internal Sales Engineer: 3 to 6 years

Freshers are not preferred for this position because the role requires quotation handling, customer follow-up, and internal coordination experience.

Candidate Profile

We are looking for candidates who are:

• Good in communication
• Strong in follow-up
• Comfortable with Excel and CRM
• Able to understand technical requirements
• Disciplined in documentation
• Capable of coordinating with multiple departments
• Target-oriented and customer-focused
• Willing to work from our Jigani office

Key Performance Indicators

• Enquiry response time
• Quotation turnaround time
• Number of quotations submitted
• Follow-up completion
• CRM update accuracy
• Conversion support
• Customer communication quality
• Internal coordination efficiency
• Daily reporting discipline

Why Join Hakke Industries?

• Opportunity to work with one of South Indias Leading Manufacturers in Poles, High masts, and PEB structures.
• Exposure to infrastructure, industrial, and EPC project customers.
• Opportunity to learn technical sales, quotations, project coordination, and CRM-based sales management.
• Career growth opportunity within a fast-expanding manufacturing company.