Infra Tech Support Practitioner
Accenture
2 - 5 years
Gurugram
Posted: 20/06/2026
Job Description
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Architecture and Design
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary-: Looking for a Senior Network Design Engineer who will be actively involved in plans, architect, and implementing secure, scalable, and high-performance virtual network infrastructures within public or hybrid cloud environments
Roles& Responsibilities
Network Design, Implementation & Lifecycle Management, Support design, build, and configuration of network infrastructure across on-premises and cloud (OCI & Oracle Engineered Systems like PCA x11 ) environments.
Plan and execute network migrations, upgrades, and maintenance activities aligned with change management.
Lead and support network build, upgrade, and migration projects
Configure and maintain routing, switching, firewall, and load balancing devices according to standards.
Maintain up-to-date documentation, including topology diagrams, MOPs, and runbooks.
Operational Excellence & Reliability
Provide break-fix support during network events, act as an escalation point, and lead root cause analysis
Monitor network performance, capacity, and health metrics to ensure optimal operation and minimal downtime.
Work with vendors (Cisco, Palo Alto, F5, Netscaler) for software updates, bug resolution, and performance enhancements.
Enforce configuration standards, operational policies, and security controls.
Contribute to problem management, trend analysis, and continuous improvement initiatives.
Collaborate with cross-functional teams (Cloud, Security, Data Center Engineering) to ensure seamless network operations.
Participate in service transition reviews, ensuring new deployments meet operational readiness standards.
Professional & Technical Skills:
Bachelor's degree in information technology, Computer Science, or equivalent hands-on experience. 7+ years of experience managing large-scale enterprise and network environments.
Strong hands-on experience with:
Cisco Routing and Switching (IOS, NX-OS)
Firewalls: Cisco ASA and Palo Alto
Load Balancers: F5 LTM/GTM or Citrix Netscaler
Data Center Networking: Cisco ACI fabric configuration and operations
Cloud (OCI/AWS) and on-premise systems.
Deep understanding of Layer 4–7 protocols, including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP/HTTPS, DNS, SNMP, SMTP, and SSH.
Strong experience in network troubleshooting, incident management, and change control processes. Proficiency in network automation and DevOps practices, with experience using tools and languages such as Python, Ansible, Chef, Docker, Terraform. Exposure to network monitoring and management tools).Excellent communication skills and ability to lead technical discussions.
Preferred Skills and Experience
5+ years of experience in network peering, design, customer provisioning, migration, and decommissioning.
2+ years of experience designing and managing cloud-based network services
Hands-on experience with traffic management and load balancing technologies
Experience supporting DNS infrastructure and services
Proficiency working in Linux/Unix environments for network operations and troubleshooting15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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