Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

asset management, and project-based support. The role involves troubleshooting, device

lifecycle management, office IT infrastructure support, inventory management, and

coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals

(Windows, macOS, Linux).

Provision, deploy, replace, and decommission IT equipment.

Troubleshoot hardware, software, connectivity, and user-related issues.

Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

Support office IT services including network connectivity, printing, voice, AV, and

workplace technologies.

Install, maintain, and troubleshoot switches, routers, access points, and related

infrastructure equipment.

Assist with smart office solutions, digital signage, and conference room technologies.

Coordinate with vendors and support scheduled maintenance activities.

Asset Management

Receive, register, label, image, deploy, track, and maintain IT assets.

Conduct inventory audits and maintain accurate asset records.

Coordinate warranty repairs, device redeployment, disposal, and stock management.

Ensure compliance with asset management policies and audit requirements.

Project & Site Support

Support office moves, hardware refreshes, equipment relocations, and infrastructure

projects.

Assist with business events, demonstrations, and technology deployments.

Provide remote hands support and escort third-party vendors when required.

Required Skills

Experience supporting Windows, macOS, Linux, mobile devices, printers, and office

IT infrastructure.

Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).

Experience with hardware asset management and inventory control.

Strong troubleshooting, documentation, and customer service skills.

Ability to work independently and coordinate with remote support teams and vendors.

Information Technology Support Engineer