Information Technology Support Engineer

Requirements / Specifications

Consultant(s)

1 x L1 (2 Candidates)

1 x L2 (1 Candidate)

with the following minimum qualifications:

Experienced and proficient in:

- LAN/WAN/WIFI

- WAN network infrastructure and protocols

- Cloud systems

- Windows server

- Windows 10,11

- MacOS

- Backup systems

- Google Suite Workspace

- Managing or assisting with the management of network devices, including switches, routers, firewalls, VPN devices,

QoS, network sniffers and network performance monitoring

3 to 15 years of relevant working experience with end user support based on the level.

Ability to quickly learn new technologies

Good written and verbal communication skills in English

Good communication and interpersonal skills

Proactive and service-oriented team player

Scope of Services

Provide technical support and system administration for the following:

- MS Windows Server Operating Systems

- MacOS Operating System

- MS Office Suites; Applications

- GSuite Office, Applications

- Inter-networking Technologies

- PC / Laptop Hardware / Printer

- Wifi Technology

- Server Hardware

- VMware Support

- Linux Support

- AWS

- Java Application ActiveMQ, Tomcat

- Network Monitoring Tools

- Asset Tracking Tool

- Asset Insurance Tracking & Handling

- Managing Vendors

- Patching of LAN/Telephony equipment

Install, set up the necessary computers & IT devices in Departments and ensure they always function well as

expected.

Collaborate with IT helpdesk to set up and install the IT devices in campus according to IT Security Policy.

Supervise the project roll out initiated by the headquarter in alignment with IT Project Governance.

Collaborate with the IT team in Global to support matching with business need.

Periodically submit the report to the IT central office following the standard template.

Ensure the tickets should be solved in expected timeline, alignment with SLA.

Complete periodical checks and routines to ensure smooth operation of the company infrastructure.

Implementation of new systems, applications, and technologies.

Follow IS procedures for IT Service Management best practices as defined and published by the IT Manager.

Produce and update documentation including diagrams, documents and intranet content.

Documentation management and period reports for the in-scope responsibilities and tasks.

Arrange new device for new joiner/follow up with service desk/HR for new account for new joiner.

Do ad-hoc tasks assigned from IT Manager.

Location of Services

Bangalore. Office location to be specified by the Service User.

Working Hours

Onsite: Monday to Saturday, 9 am 6 pm, or as otherwise specified by the Service User and agreed between the Parties.