Information Technology Support Engineer

About the Company

We are looking for a proactive Junior IT Support Engineer to support IT operations in a fast-paced semiconductor and engineering environment. This role involves ensuring seamless IT support for end users and engineering teams, maintaining infrastructure, and enabling high-performance computing environments.

About the Role

We are looking for a proactive Junior IT Support Engineer to support IT operations in a fast-paced semiconductor and engineering environment. This role involves ensuring seamless IT support for end users and engineering teams, maintaining infrastructure, and enabling high-performance computing environments.

Responsibilities

• Provide L1/L2 support for hardware, software, and network-related issues
• Set up and support engineering workstations and required tools
• Install, configure, and maintain desktops, laptops, and high-performance workstations
• Troubleshoot Windows/Linux OS, email, VPN, and network connectivity issues
• Manage user accounts, permissions, and access control (AD/LDAP)
• Handle IT asset lifecycle including procurement, tracking, and maintenance
• Support installation and maintenance of licensed engineering tools (EDA preferred)
• Monitor and maintain network infrastructure (LAN/Wi-Fi, switches, firewalls)
• Ensure compliance with IT security policies and standards
• Coordinate with vendors and manage AMC/support contracts

Qualifications

• Bachelors degree in IT, Computer Science, or related field
• 25 years of experience in IT support or system administration

Required Skills

• Strong knowledge of Windows and Linux environments
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory, VPN, and remote support tools
• Familiarity with ticketing systems (Zoho, ServiceNow, etc.)
• Strong problem-solving and communication skills

Preferred Skills

• Experience in semiconductor or engineering organizations
• Exposure to EDA tools (Cadence, Synopsys, Mentor Graphics)
• Basic knowledge of servers, storage systems, and virtualization
• Certifications such as Red Hat (RHCSA/RHCE) or CCNA

Pay range and compensation package

Competitive compensation and benefits

Equal Opportunity Statement

We are committed to diversity and inclusivity.