Information Technology Operations Specialist

About RAC IT Solutions Pvt. Ltd.

RAC IT Solutions Pvt. Ltd. is a leading IT infrastructure solutions provider with over 27 years of experience in IT rentals, asset management, repair services, and technology support. With a strong PAN India presence, RAC delivers reliable and cost-effective IT solutions to businesses, helping them meet their technology requirements efficiently and seamlessly.

JOB DESCRIPTION

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Operations Coordinati

• onMonitor branch operations and identify improvement opportunitie
• s.Ensure implementation of company policies and procedure
• s.Coordinate branch meetings, training programs, and event

s.Customer Service & Suppo

• rtMaintain customer service standards and ensure timely resolution of customer querie
• s.Work closely with support teams to enhance customer satisfactio

n.Stores & IT Process Improveme

• ntOversee store operations, asset management, and process improvement
• s.Strengthen IT processes through training and team engagement initiative

s.Interdepartmental Coordinati

• onAct as a liaison between departments to resolve operational challenge
• s.Facilitate collaboration among Sales, Customer Support, Stores, IT, Accounts, and other function
• s.Support execution of cross-functional initiatives aligned with branch objective

s.Team & Vendor Manageme

• ntManage vendor and service provider relationships for seamless branch operation
• s.Coordinate support staff requirements with HR and Admi
• n.Ensure smooth onboarding by arranging workspace, assets, and resource

s.Crisis & Risk Manageme

• ntHandle operational emergencies, facility issues, and IT disruption
• s.Implement contingency plans to minimize business interruption