Inbound Technical Support Representative

Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.

• Full-Time positions available
• Shifts available between 4pm-10am IST
• Fluent in speaking, writing, and reading English Required
• Great, secure, premier office located in Goregaon West, Mumbai with lots of perks lounge, game room, onsite parking + much more
• Mentoring and guidance from Canadian Management Team

Requirements

The ideal candidate must enjoy a teamwork oriented environment, open to collaborating with others, motivated in helping their peers and customers and is customer driven.

• Experience working in a Call Center environment handling incoming and/or making outgoing calls
• Customer Service oriented in developing and maintaining a positive customer interaction
• Strong English communication and people skills written and verbal communication
• Ability to multi-task and comfortable operating in multiple applications at one time
• Open to flexibility in schedule including working extended or extra shifts
• Providing an exceptional customer service experience on every call
• Experience in the telecommunications industry an asset

What We Offer

• Salary, Bonus, Health Benefits + much more!
• Paid Time Off, Training and Development
• Ongoing English and Customer Service development classes

Location

Must be able to commute to our office located in Goregaon West, Mumbai